- Report: #814117
Complaint Review: hp - knoxville Tennessee
Reported By:
private2468 -
roswell, Georgia, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
hp
knoxville, Tennessee, United States of America
Phone:
8666843620
Web:
www.hp.com
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Business Rating:
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hp Hewlett packard computer hp water scam bugus warranty knoxville , Tennessee
My complaint is my hp g61 is under current warranty, I started having problems with it getting really hot and shutting down, called hp techs, they said i needed to send it in for repair. They sent a box fedex, i sent the computer to them and then i was told my warranty was void due to accidental damage, the first rep couldn't tell me what this was and said i would get a call from the tech,
i felt this was shady because they said i had to pay 466.00 and the warranty should be valid until march 2012, when tech called they said my computer had water damage and they could send me pics, i dont understand how this company can just void their warranty with. A bogus facts, i took very good care of this item, after my own research i found other complaints with the same scenarios, I will not let this go.
i felt this was shady because they said i had to pay 466.00 and the warranty should be valid until march 2012, when tech called they said my computer had water damage and they could send me pics, i dont understand how this company can just void their warranty with. A bogus facts, i took very good care of this item, after my own research i found other complaints with the same scenarios, I will not let this go.
1 Updates & Rebuttals
Ken
Colorado,USA
Sorry for your computer trouble...
#2Consumer Comment
Tue, December 27, 2011
I don't know about HP and their warranty procedures, but having been an electronics technician for many years, I can tell you that liguid spilled into electronics is unmistakable when seen...yes even water.
It only takes a small amount of liquid. Sticky liquids cause the most damage.
If they had sent you pictures you would likely have seen a bluish white looking residue which is what forms from water in powered electronics. It is as corrosive as battery acid and eats through components and foil traces on the circuit board....VERY damaging. Many times, the circuit board is NOT repairable and must be replaced.
"i dont understand how this company can just void their warranty with. A bogus facts,.."
A warranty covers defective parts and workmanship...NOT external causes...ALL manufacturers rightly decline to repair customer caused damage.
