Julie
Frostburg,#2Author of original report
Tue, April 01, 2008
3/28/08 - Staples called my home but did not leave a message on my voice mail. I stopped after work, the Asst. Mgr. Brad Blubaugh, (who arrogently refused to work w/me saying it wasn't his job , I had to talk w/the tech) was anxious to wait on me on this visit. He told me I got a replacement computer, brought out a huge box and wanted me to sign a paper he now had time to print to close my repair case. I asked him to look through the box and show me what what there before I removed it from the store...Brad reached into the box, shifted some packing around, looked at a few papers and said, "it's all there, and they even threw in a keyboard and mouse." Ironically the Manager rang his phone while he was dealing with me, telling his manager on the phone that he was closing out Mrs. Hawkins...I must have made an impact on them.. ha ha... Brad told me they gave me an upgraded model..Mine was a slimline 3120n and they gave me a slimline 3300. I told Brad that HP should have thrown in a great monitor for all my troubles and he just smugged me and said yeah right.. I DID tell him I wasn't kidding.. After returning home, I of course anxiously dug into that box. Pulled out the standard (free keyboard and mouse), took the tower out and immediately noticed that the sticker on the side of each NEW computer was missing the silver seal, it had been ripped off with only the two cords showing within the hole in the label.........INDICATING A REFURBISHED MACHINE.......... There was no operation booklet, warranty booklet or standard papers w/a new machine and this windows is Vista Ultimate. Needless to say, I am QUITE disappointed. I feel as if HP and Staples got me a refurb hoping I wouldn't notice. I had to go out of town for a few days and now I have to get into gear and EXPOSE these CROOKS! I purchased a NEW machine $800 in Sept. 07 and in March 08, I get a refurbished one.........This is not how it is supposed to be, customer service is a rip off, companies don't care about their products or their consumers. I think now is the SERIOUS time to start my lawyer search. Also, I want to take a moment to thank those of you who responded to my rip off report, you've given me valuable info.
Julie
Frostburg,#3Author of original report
Tue, April 01, 2008
3/28/08 - Staples called my home but did not leave a message on my voice mail. I stopped after work, the Asst. Mgr. Brad Blubaugh, (who arrogently refused to work w/me saying it wasn't his job , I had to talk w/the tech) was anxious to wait on me on this visit. He told me I got a replacement computer, brought out a huge box and wanted me to sign a paper he now had time to print to close my repair case. I asked him to look through the box and show me what what there before I removed it from the store...Brad reached into the box, shifted some packing around, looked at a few papers and said, "it's all there, and they even threw in a keyboard and mouse." Ironically the Manager rang his phone while he was dealing with me, telling his manager on the phone that he was closing out Mrs. Hawkins...I must have made an impact on them.. ha ha... Brad told me they gave me an upgraded model..Mine was a slimline 3120n and they gave me a slimline 3300. I told Brad that HP should have thrown in a great monitor for all my troubles and he just smugged me and said yeah right.. I DID tell him I wasn't kidding.. After returning home, I of course anxiously dug into that box. Pulled out the standard (free keyboard and mouse), took the tower out and immediately noticed that the sticker on the side of each NEW computer was missing the silver seal, it had been ripped off with only the two cords showing within the hole in the label.........INDICATING A REFURBISHED MACHINE.......... There was no operation booklet, warranty booklet or standard papers w/a new machine and this windows is Vista Ultimate. Needless to say, I am QUITE disappointed. I feel as if HP and Staples got me a refurb hoping I wouldn't notice. I had to go out of town for a few days and now I have to get into gear and EXPOSE these CROOKS! I purchased a NEW machine $800 in Sept. 07 and in March 08, I get a refurbished one.........This is not how it is supposed to be, customer service is a rip off, companies don't care about their products or their consumers. I think now is the SERIOUS time to start my lawyer search. Also, I want to take a moment to thank those of you who responded to my rip off report, you've given me valuable info.
Julie
Frostburg,#4Author of original report
Tue, April 01, 2008
3/28/08 - Staples called my home but did not leave a message on my voice mail. I stopped after work, the Asst. Mgr. Brad Blubaugh, (who arrogently refused to work w/me saying it wasn't his job , I had to talk w/the tech) was anxious to wait on me on this visit. He told me I got a replacement computer, brought out a huge box and wanted me to sign a paper he now had time to print to close my repair case. I asked him to look through the box and show me what what there before I removed it from the store...Brad reached into the box, shifted some packing around, looked at a few papers and said, "it's all there, and they even threw in a keyboard and mouse." Ironically the Manager rang his phone while he was dealing with me, telling his manager on the phone that he was closing out Mrs. Hawkins...I must have made an impact on them.. ha ha... Brad told me they gave me an upgraded model..Mine was a slimline 3120n and they gave me a slimline 3300. I told Brad that HP should have thrown in a great monitor for all my troubles and he just smugged me and said yeah right.. I DID tell him I wasn't kidding.. After returning home, I of course anxiously dug into that box. Pulled out the standard (free keyboard and mouse), took the tower out and immediately noticed that the sticker on the side of each NEW computer was missing the silver seal, it had been ripped off with only the two cords showing within the hole in the label.........INDICATING A REFURBISHED MACHINE.......... There was no operation booklet, warranty booklet or standard papers w/a new machine and this windows is Vista Ultimate. Needless to say, I am QUITE disappointed. I feel as if HP and Staples got me a refurb hoping I wouldn't notice. I had to go out of town for a few days and now I have to get into gear and EXPOSE these CROOKS! I purchased a NEW machine $800 in Sept. 07 and in March 08, I get a refurbished one.........This is not how it is supposed to be, customer service is a rip off, companies don't care about their products or their consumers. I think now is the SERIOUS time to start my lawyer search. Also, I want to take a moment to thank those of you who responded to my rip off report, you've given me valuable info.
Brad
Evansville,#5Consumer Suggestion
Mon, March 31, 2008
I am not a big fan so using legal action against companies but in this case it is the only thing to do. I would hire an attorney or just take it to small claims court. At the very least they owe you a new computer with the same warrenty at no extra cost. However sense they lost your financial information as well i would sue Staples and hp as well. Do not let either of them companies off the hook take both of them to court. Any judge in there right mind would clearly see this as being there own fault and to tell you that you have to purchase a new warrenty is completely denying responsibility. What they will do is just use the warranty to get you a new computer and then they are not out any money. That is not acceptable its clearly both companies error. Make them pay.
Dave
Mechanicsburg,#6UPDATE Employee
Mon, March 31, 2008
Use your warranty to get another computer like you were saying at the end, it should be listed in the warranty information and common thought process that a warranty is not going to cover 2 computers.