Brandy
Jasper,#2Author of original report
Wed, February 12, 2003
I would like to appologize to the staff of H&R block. in fact i was wrong to blame you. the real problem after about 1000 calls to the irs, fms, household, h&r block, i am able to determine that household or imperial capital bank is at fault. they run you around in circles blaming everyone but themselves. I talked to a girl named Tiffany at household who stated that "h&r block is going around putting crazy things in all of the customer's heads. we don't know what customers are talking about when they call in after h&r block has filed the taxes". I then knew it was not the fault of the company i blamed. I called the canton office of hr block and told the lady there what my conversation proved. There is no way that one company should blame another company when they are working TOGETHER to Preform a service. my appologies, hr block. however i am filing a claim with the better business bureau involving Household lenders, imperial capital bank.
Linda
Gary,#3UPDATE Employee
Mon, February 10, 2003
based on what you described you were approved for an instant refund anticipation loan (IRAL) the proper procedure is you walk out with a check pick up a second check the next day and a third one 2 weeks after that. individual offices do not have a number for Household that will allow you to talk to a live person. All we have is the number that you were given. I ask that you do not hold HRB responsible for what happened to you. We are only responsible for transmitting your information. We have no control over what the IRS or Household bank does. And i'm sorry to admit that there is nothing we can do to help clients like you who end up in a situation like yours.