- Report: #192191
Complaint Review: HSBC Retail Services Superstores Of America - City Of Industry California
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Author Confirmed
Why?
HSBC Retail Services Superstores Of America
P O Box 60107 , City Of Industry, 91716 California, U.S.A.
Phone:
877-560-0761
Web:
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HSBC, Retail Services, Superstores Of America ripoff Being charged a late fee of $29 because your payment got held up somewhere for ONE DAY IS WRONG when you have a great credit history City Of Industry California
Dealing with HSBC, Retail Services was anything but a pleasure. Being charged a late fee because you are one day late seems so unfair. When I called to ask them to remove the charge because I have excellent credit and I pay my bills, they REFUSED and they were very rude.
A person would think late fees are for people who are not responsible and do not pay there bills on time on a regular basis. That is obviously not true.
I believe the Christmas Season before last my bill was also ONE DAY late and they did remove that charge; however they refuse to ever do it again. Come on people we are talking ONE DAY LATE. It could have been a matter of hours for all I know.
I have cancelled my account with them and plan to cancel any other accounts I have that are affiliated with them and I am advising my children to cancel their accounts with this company because this is not good business. I will also advise everyone I know to Beware of HSBC Retail Services dishonest, immoral way of making money off good responsible people. I have also E-mailed The Mor Furniture Store to let them know they have lost my business because they are affiliated with this Credit Company
Jeannie
Spanaway, Washington
U.S.A.
A person would think late fees are for people who are not responsible and do not pay there bills on time on a regular basis. That is obviously not true.
I believe the Christmas Season before last my bill was also ONE DAY late and they did remove that charge; however they refuse to ever do it again. Come on people we are talking ONE DAY LATE. It could have been a matter of hours for all I know.
I have cancelled my account with them and plan to cancel any other accounts I have that are affiliated with them and I am advising my children to cancel their accounts with this company because this is not good business. I will also advise everyone I know to Beware of HSBC Retail Services dishonest, immoral way of making money off good responsible people. I have also E-mailed The Mor Furniture Store to let them know they have lost my business because they are affiliated with this Credit Company
Jeannie
Spanaway, Washington
U.S.A.
2 Updates & Rebuttals
Whatever
Albuquerque,New Mexico,
U.S.A.
You are really lame
#2Consumer Comment
Mon, June 01, 2009
If you have enough time to register for a site like this and right a big ole complaint, if you have the time to fight with these companies, then you should be smart enough to keep track of a payment! I mean if you were late, pay the fee and shut up about it already! So what if its only happened twice?! thats the purpose of a late fee, its supposed to be a consequence! I bet they were not sad to have lost your business!
Alex
Orlando,Florida,
U.S.A.
You were late!
#3UPDATE EX-employee responds
Mon, June 12, 2006
Why are you complaining if you know you were late. Didn't they tell you that they would charge you if you were late, regarless of why? If I owed you money and you told me that if I paid you late you would charge me a late fee and then i complained to you about it, would you take it off? if you say "yes" your ignorant and thats why you got it to begin with, if you say "no" then well point made!
