- Report: #1420482
Complaint Review: Hughesnet - Mill Spring North Carolina
Reported By:
JB -
Union Mills, North Carolina, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Hughesnet
235 School Rd Mill Spring, 28756 North Carolina, United States
Phone:
1-866-347-3292
Web:
www.hughesnet.com
Categories:
Business Rating:
(0)
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Hughesnet Misrepresentation of Service and charges Mill Spring North Carolina
We moved into our new home in September 2017 and had Hughesnet installed for internet service. I was told we would have the high speed of 25 MB. I get that only for 10 days and then my speeds reduce drastically. For a download speed I get .31mbps and upload I get .18 mbps. When I ordered the service I stated I may use vpn. Agent says no problem it will just be "a little" slow. Couldn't connect so I gave up on that as I lost my job anyway. I stated I have DirecTV that connects to the internet again agent says no problem. After the first 10 days of each month, I get a message on my tv that the internet is disconnected or too slow. I stated that I use the Microsoft Xbox live games on my computer with no physical Xbox. Again, no problem as long it isn't a multiplayer game. The games have that option but I just want to play as a single player and do not use the multiplayer option. My bill is charged to a credit card every month which I did not want.
I called Tech Support about these issues. Agent sounded as if from a foreign country, I know that may not be the case but just stating. I told him the issues and he stated I had used all of my data and would experice a slow down. I state how about almost non existent and I have to use my mobile phone to access the internet for important financial transactions. I asked if I was upgraded to GEN5 as advertised with no "hard data limits". I didn't actually get the answer to that question as he stated there are no hard data limits because they don't cut off the internet access completely. This is misleading in their TV adds. I stated I did not want my bill being paid by auto draft every month. He stated I do not want to change the option to paying it myself and closed that discussion. He offered me 3 free tokens which were used up within a few days. They continually want you to purchase tokens to an already over-priced service. The terms and conditions state there is up to $400 early termination fee.
This is bull. So you basically are paying for approximately 12 months of service. This is rediculous amount to charges. I guess that's how they stay in business because once you agree to the terms of service which was read to me so fast and now I know incorrectly as the agent stated the amount of $240 uner the voice terminination. If I had looked at the reports first here, I would not have subscribed to this service except we were new to the area and was told by AT&T to call Hughesnet for service. Bad choice to enter into any multi-year contract with any service provider.
1 Updates & Rebuttals
Joyce
Union Mills,North Carolina,
United States
Additional Information
#2Author of original report
Tue, January 02, 2018
I should have mentioned that when I called AT&T regarding another matter, I expressed my concern regarding recommending Hughesnet. The agent recorded my information and stated they like this kind of feedback for other customers. Unfortunately, AT&T does not offer internet service in my gated communitry or I certainly would have had them as my provider.
