- Report: #333018
Complaint Review: Hunter Rentals And Property Management - Killeen Texas
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Hunter Rentals And Property Management
2501 South W.S. Young Suite 416 Killeen, 76549 Texas, U.S.A.
Phone:
254-6343311
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Tell us has your experience with this business or person been good?
Hunter Rentals And Property Management wrongfully withheld security deposit, after persistance and genuine threat of a law suit, I finally get my refund. Killeen Texas
This company is playing a game and I refused to let them win. Beyond being rude, they are dishonest. We got stuck with them after our property transfered. When we moved out, I gave myself 10 days to make that place shine. I cleaned top to bottom, did everything required (carpets professionally cleaned, put new drip pans, filters, light bulbs, etc.) There was NO DAMAGE beyond normal wear and tear and it was extremely clean (move in ready). 30 days after we moved out, we got a notice saying we OWED them money for a bunch of false charges, among them cleaning and carpets. Everything they claimed was WAY overcharged even if it had been legit (which none of it was). Luckily, I had taken photos of the house top to bottom AND took photos of the move in/move out sheet done by the inspector after the inspection was finished since I didn't trust them (rightfully so). I disputed the charges by letter sent certified mail, and got in touch with JAG and housing at Hood. I researched the laws and statutes for Texas and knew my rights and that all of their claims were bogus. After 30 days of no response to my dispute, and after they refused to provide me with a copy of the move out sheet that they had on file, I sent a final notice stating my position once again and that I expected a full refund by X date and if I didn't receive it I would be filing a law suit. Apparently, they knew they would never win in court, and the day after they received the notice my full refund went out in the mail. I take this as an admission of fault to their shady business practices. I was right and they knew it all along. They expect people to move from the area and be too busy/lazy/passive to fight back and to keep fighting back. Document EVERYTHING, be persistent, do not back down, and force them to do business ethically. Also, take CARE of your property and leave it in better condition than when you took over. They will do everything they can to keep your deposit but if you know that they their claims are false, fight it as they are now acting in bad faith and are legally liable. It can work, unfortunately only with a lot of unnecessary stress and personal time. It is my personal opinion that this company should be banned from renting to the military. The military is the only reason that this company exists. If you've had a bad experience with this company, please report it to housing on post at Ft Hood. They can't do anything if they don't get complaints. It took me 2 months to get my deposit back when it should have just been returned. I'm just glad and proud that I can write this review with an outcome that has proof and merit of having a legitimate basis for a complaint. Good luck to any person or persons having the unfortunate task of doing business with this company.
Sarah
killeen, Texas
U.S.A.
Sarah
killeen, Texas
U.S.A.
2 Updates & Rebuttals
Sarah
Killeen,Texas,
U.S.A.
If you read the original....
#2Author of original report
Sat, September 06, 2008
you will see that the unit WAS EXTREMELY clean. I too followed the move out guidelines exactly and probably about 3 times more than what was required. Move in ready, so I was told. I was just lucky that I took measures to protect myself. I also live a very clean, low key life. There was NO DAMAGE to the unit, at all, and I myself cleaned on hands and knees for a week. The inspector told me it was cleaner than what their own cleaning crew does for move ins. Therefore, I do have a right to complain that they ATTEMPTED to keep my deposit (I did get the full amount back, as I stated, but I had to fight for it and threaten legal action) It is my belief that this company operates with the hope that they can overcharge and people are too stressed from all the other aspects of moving, that they just pay what they are said to owe. I also don't think people realize the level in which they need to protect themselves from rental companies, especially this one. I was able to fight back because I took measures to protect myself, pictures of everything, everything in writing, certified mail everything, etc. I knew that if I had to go to court, I had more than enough evidence to back me up and prove my case. They didn't have a chance, and once they realized that, they backed down immediately. It is also unfortunate the customer service that this company provides, or lack of. The lack of helpfulness, the attitude from the moment you walk in the door, the total disregard for their tenants, etc. Whoever runs this company should be very ashamed of their business and how it is run, as well as their employees and the way their lack of professionalism.
Crissy
Killeen,Texas,
U.S.A.
HUNTER RENTALS IS NOT BAD
#3Consumer Comment
Thu, August 28, 2008
Hunter Rentals And Property Management NEVER HAD A PROBLEM WITH THE COMPANY Killeen Texas I rented from Hunter Rentals for 5 years and never had a problem with them. Upon moving out I cleaned like the guidelines said to do when they gave them to me on the day I gave my notice to vacate. I did everything by the guideines and got my full deposit back. I lived a clean life and always made sure of my priorities and how I would want some one to leave my property if I was renting it out. Hunter Rentals is a good company, very strict but that is why they have a lot of properties rented against what is vacant. If I ever own a home in this area I will be contacting Hunter Rentals to manage my property only because I like how they treat the customers and how they maintain the maintenance on their properties. If you make your life a priority, then things will fall in order they should. If you leave a clean property, non problems should arise, if you leave a dirty property and think you can complain about not getting your deposit back then you have to get things in order and not blame any one but yourself. Crissy killeen, Texas
