- Report: #118668
Complaint Review: Hydroderm - Culver City California
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Author Not Confirmed
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Hydroderm
11240 Playa Court Culver City, 90230 California, U.S.A.
Phone:
888-451-9888
Web:
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Hydroderm ripoff So called Free Trials are NOT FREE. Don't FALL FOR THIS SCAM! Culver City California
THIS COMPANY IS A SCAM! I received my FREE sample & immediately sent two emails cancelling my 'subscription'. (I've been burned by 'auto-ship' programs in the past and knew I better cancel immediately). Neither email was acknowledged so I called.
Kevin, the floor supervisor, told me he would process the cancellation to my membership but unless I returned the 'FREE' sample I would be charged in FULL for the product since it was actually a full size product, not a trial size. HUH??? It said FREE when I ordered it. It said $.00 charge on my email confirmation (which I saved). NO WHERE in my email confirmation did it say I would be subsequently charged for this product. YOU'VE GOT TO BE KIDDING. How is this legal???
Sorry, Kevin says. I hope you're not harboring resentments against me. I don't make the policies, I just work here. And if I don't pay to have it shipped back & follow all their inane rules (include the RMA # on the outside of the box, & on the return label etc...) I'll be charged. AND If they don't receive it within the next week I will be charged. Oh and by the way, Kevin informs me that if I dispute the charge to my credit card company I will no longer qualify for a refund. (This statement is incredibly also posted on their website in the FAQ's).
SCAM, SCAM, SCAM. How can they advertise a FREE sample then charge you for it??
Shelley
west chester, Pennsylvania
U.S.A.
Kevin, the floor supervisor, told me he would process the cancellation to my membership but unless I returned the 'FREE' sample I would be charged in FULL for the product since it was actually a full size product, not a trial size. HUH??? It said FREE when I ordered it. It said $.00 charge on my email confirmation (which I saved). NO WHERE in my email confirmation did it say I would be subsequently charged for this product. YOU'VE GOT TO BE KIDDING. How is this legal???
Sorry, Kevin says. I hope you're not harboring resentments against me. I don't make the policies, I just work here. And if I don't pay to have it shipped back & follow all their inane rules (include the RMA # on the outside of the box, & on the return label etc...) I'll be charged. AND If they don't receive it within the next week I will be charged. Oh and by the way, Kevin informs me that if I dispute the charge to my credit card company I will no longer qualify for a refund. (This statement is incredibly also posted on their website in the FAQ's).
SCAM, SCAM, SCAM. How can they advertise a FREE sample then charge you for it??
Shelley
west chester, Pennsylvania
U.S.A.
1 Updates & Rebuttals
Shelley
west chester,Pennsylvania,
U.S.A.
They DID charge my credit card for the FREE sample $49.95!!
#2Author of original report
Sun, December 12, 2004
UPDATE: They DID charge my credit card for the FREE sample ($49.95)!! This company is unbelievable! I have cancelled my credit card & asked them to reissue a new one to ensure no future charges are assessed (and would recommend others do the same!!). And of course I have reported the unauthorized charge to my credit card company. Yes its a big hassle but if we don't report it they will continue to pull this scam on others!! BTW-The rep I spoke to at Hyrdroderm told me not to dispute the charge because they would win & then I would no longer be eligible for a refund (a refund for what??...all I ever ordered was a 'free' sample!!) Unfortunately for them, I saved the email showing the .00 charge, I saved the magazine ad I ordered from that shows the 'FREE' sample and I saved the email confirming cancellation of my 'subscription' and that no future charges would be assessed. (the charge came AFTER this cancellation email). Good luck 'winning' this one Hydroderm!
