- Report: #335867
Complaint Review: IB-Softwares - Internet Nationwide
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Author Confirmed
Why?
IB-Softwares
Internet, Nationwide, Canada
Web:
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Business Rating:
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IB-Softwares Appeared to be selling Adobe software and charged for a lot of things I never ordered Internet
I asked Google to give me the Adobe software website. I clicked on the first item on the list which turned out to be IB-softwares offering me an Adobe 8 software which could produce PDF documents.
The price asked for was 11.95 EURO per annum which seemed reasonable enough and I filled in my Credit Card details. The invoice I received by e-mail was for 65.68 Euros listing a lot of items I had never ordered and the Invoice heading was WWW.GOOGLE.COM . No mention of ib-softwares except in small letters at the bottom of the e-mail: http://www.ib-softwares.com/bill/Order_details.aspx.
I immediately phoned my Credit Card company who cancelled my credit card and I got a new one a few days later. My account had not been debited at the time I reported the fraud. The order, according to the invoice was given on May 17, 2008 05:59 AM EST, and yet I now find a debit for this amount on my statement for the cancelled card dated 16 May 2008 (IB-softwares).
Marcel,
FRANCE
Marcel
Ste-Maxime
France
The price asked for was 11.95 EURO per annum which seemed reasonable enough and I filled in my Credit Card details. The invoice I received by e-mail was for 65.68 Euros listing a lot of items I had never ordered and the Invoice heading was WWW.GOOGLE.COM . No mention of ib-softwares except in small letters at the bottom of the e-mail: http://www.ib-softwares.com/bill/Order_details.aspx.
I immediately phoned my Credit Card company who cancelled my credit card and I got a new one a few days later. My account had not been debited at the time I reported the fraud. The order, according to the invoice was given on May 17, 2008 05:59 AM EST, and yet I now find a debit for this amount on my statement for the cancelled card dated 16 May 2008 (IB-softwares).
Marcel,
FRANCE
Marcel
Ste-Maxime
France
1 Updates & Rebuttals
Websupport
Montreal,Quebec,
Canada
Contact us for billing support
#2UPDATE Employee
Fri, July 18, 2008
Hi Marcel, Any member can cancel their account at anytime, members are also eligible for a refund if their account is with in the trial period which is clearly stated during the sign up process as well as in the Terms and Conditions which you must read and agree to before submitting your order. If you have any technical or billing issues, please feel free to contact me through email or telephone in and speak with a representative for any issues. To make the process easier for you, please have your 21 digit Order ID, the email address or the telephone number that you put on your account ready so that we can easily find your account and assist you. Email: [email protected] Telephone: 1-888-448-6880
