RMN
#2Author of original report
Tue, May 07, 2013
Our return was not due to us selecting the wrong size boat cover. We spoke to a representative from IBoats over the telephone, told them the year, make, model and style of our boat. We relied on IBoats to select the correct size cover for our boat. IBoats blew it and sent the wrong cover. The model number for the cover we received is for a completely different boat. This was made very clear to them when we started the return process and was repeated to them in writing via email on several occasions. We have not yet received a response from our bank regarding the disputed transaction. We will update when results are received.
iboats.com
#3UPDATE Employee ..inside information
Tue, May 07, 2013
I want to thank this customer for expressing their frustration regarding their experience with iboats.com. I performed a thorough review of the situation and came to the following conclusion:
We (iboats.com) did everything we could within our power to assist the customer including the following:
1- Paying for the return shipping label (the return was due to the customer selecting the wrong size)
2- Taking the cover back even though the manufacturer of the cover will not credit us (iboats.com) back due to the
condition it was returned in.
3- Crediting the customer back their money minus a restock fee that the manufacturer requires.
We do our very best to go above and beyond for EVERY customer and we did just that in this situation. We regret that our best efforts to work for the customer were not recognized.