On 6/7/2010 I authorized a charge of $2.97 to my credit card for an "Information Kit" that was supposed to be mailed to my home. I transferred to another website to "review" which I clearly saw was a site to create my own website. I did NOT complete anything in this site because I was NOT signing with this company..I was "reviewing". When I realized that this seemed to be more of a web hosting site than what they claim to be, I immediately attempted to contact ICM Websites. For 4 days I kept getting a message from the phone saying the "party is not answering at this time, please try your call later" and the system would hang up on me. Needless to say, yesterday, they conveniently charged my account $149.95!! Today, after cancelling my credit card with my bank and disputing the charge I attempted to make contact again. I called 3 times! The first two times I got the same message and hung up on. The third time, I was instructed to a website ICMcancel.com but the message also stated that if you were within your 3 days you could use this website to cancel (mind you this is after they already charged my account). I submitted a cancellation through them and disputed the charge! The sad thing is that I was looking for a legitimate stay at home business to work while I am sitting at home getting treatment for my Cancer. Shame on this company for preying on people!
ICM Websites...this is bad business practice and you should be ashamed!
EDitor's Suggestions on how to get your money back!
Director of Operations
Foothill Ranch,#2UPDATE Employee
Mon, June 21, 2010
Thank you for your
correspondence in connection with the above-referenced matter.
In the interest of
Customer Service, we have terminated this customers account and no further
charges will be conducted on their account. This customer has been provided a FULL
refund for the purchase, in the amount of $149.95 to the card ending in #5797. A refund was processed on 6-14-10 to the credit card ending in 5797.
If this customer is not satisfied with the product, the charges or the customer service, Internet Cash Machine, as a customer service gesture will assure that this customers account is terminated and no further charges will be conducted on their account by our office. This customer can keep any materials that were received as our gift.
Internet Cash Machine is
committed to the success and satisfaction of all of its clients and conducts
its business in compliance with all applicable laws, rules, and
regulations. Please contact our office directly if we may be of any
further assistance.
Respectfully yours,
Internet
Cash Machine Staff
Thank you for your
correspondence in connection with the above-referenced matter.
In the interest of
Customer Service, we have terminated this customers account and no further
charges will be conducted on their account. This customer has been provided a FULL
refund for the purchase, in the amount of $149.95 to the card ending in #5797. A refund was processed on 6-14-10 to the credit card ending in 5797.
If this customer is not satisfied with the product, the charges or the customer service, Internet Cash Machine, as a customer service gesture will assure that this customers account is terminated and no further charges will be conducted on their account by our office. This customer can keep any materials that were received as our gift.
Internet Cash Machine is
committed to the success and satisfaction of all of its clients and conducts
its business in compliance with all applicable laws, rules, and
regulations. Please contact our office directly if we may be of any
further assistance.
Respectfully yours,
Internet
Cash Machine Staff
Tanaya
Fort Dix,#3Author of original report
Mon, June 14, 2010
Called on 6/14/2010 and spoke to Andrew who refused to give even his last initial! The rebuttal from the company states that I was cancelled and refunded as of 6/14/2010 however Andrew stated that he refuses to refund my money because and I quote, "It is not his problem that I can't read"! I asked for a supervisor, to which he replied, "and what do you think a supervisor can help you with"? After going in circles with him, he finally said he was transferring me to a supervisor named Alex. He hung up on me rather than transferring me!
I called back and spoke to a very nice young lady named Ashley (again no last initial), who told me that my services were cancelled and the refund was actually processed at 9:38am PST or 12:38pm EST. She was also forwarding a complaint about Andrew to her manager (of course, how many Andrews can work within that company so Good luck with anything happening with him). Checked my bank account and the refund was not there yet. I will wait a few days and check again.
Director of Operations
Foothill Ranch,#4UPDATE Employee
Mon, June 14, 2010
Thank you for your
correspondence in connection with the above-referenced matter.
In the interest of
Customer Service, we have terminated this customers account and no further
charges will be conducted on their account. This customer has been provided a FULL
refund for the purchase, in the amount of $149.95 to the card ending in #5797.
If this customer is not satisfied with the product, the charges or the
customer service, Internet Cash Machine, as a customer service gesture will
assure that this customers account is terminated and no further charges will
be conducted on their account by our office. This customer can keep any
materials that were received as our gift.
Internet Cash Machine is
committed to the success and satisfaction of all of its clients and conducts
its business in compliance with all applicable laws, rules, and
regulations. Please contact our office directly if we may be of any
further assistance.
Respectfully yours,
Internet
Cash Machine Staff
Thank you for your
correspondence in connection with the above-referenced matter.
In the interest of
Customer Service, we have terminated this customers account and no further
charges will be conducted on their account. This customer has been provided a FULL
refund for the purchase, in the amount of $149.95 to the card ending in #5797.
If this customer is not satisfied with the product, the charges or the
customer service, Internet Cash Machine, as a customer service gesture will
assure that this customers account is terminated and no further charges will
be conducted on their account by our office. This customer can keep any
materials that were received as our gift.
Internet Cash Machine is
committed to the success and satisfaction of all of its clients and conducts
its business in compliance with all applicable laws, rules, and
regulations. Please contact our office directly if we may be of any
further assistance.
Respectfully yours,
Internet
Cash Machine Staff