- Report: #617608
Complaint Review: ICM websites - internet cash machines - Internet
Reported By:
Anonymous -
San Antonio, Texas, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
ICM websites - internet cash machines
Internet, United States of America
Phone:
8778633088
Web:
www.mycashcareer.com
Categories:
Business Rating:
(0)
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ICM websites - internet cash machines Refused Refund of Charges when account was cancelled, Internet
I enrolled in Internet Cash Machines at home based business on 5/15/2010. The company stated you had 3 days to investigate business and determine if it was for you without any further obligation. I immediately started my investigation after enrolling. After I read the additional charges that would be required, I decided to cancel immediately. The site then stated it would reduce the charges if I reconsidered and chose to stay with my registration, but I refused and cancelled.
After the 3 day period, my credit card was charged and a gentleman from the company called to discuss if I had any questions about the business. I told him I had cancelled my registration and he stated that he would verify I was cancelled.
A month later, I get another charges on my credit card from ICM websites. I contacted customer service and informed them of the error. At first they said they didn't have me in their system at all and then they said they found my registration, but it was cancelled. I stated it should have been cancelled on 5/15 when I did it online and then it should have been cancelled again when the gentlemen called 3 days later.
Customer service said they would cancel it and I said when would I see my credit to my card. They said I would not be receiving a credit since I did not cancel until today, 6/25. I explained no that I had cancelled on 5/15 and again on 5/19, but he continually said that I did not cancel, their system showed I accepted the reduce charge. I asked if that was so and restated that it wasn't, but then why didn't the gentleman who called me cancel it. They said they have no records of ever calling me. I said I am still expecting a refund and he just kept saying over and over I would not receive a refund. When I continued to press and say I wanted to talk to his supervisor, he hung up on me.
2 Updates & Rebuttals
Director of Operations
Foothill Ranch,California,
United States of America
customer has been refunded and cancelled as of 7-28-10
#2UPDATE Employee
Wed, July 28, 2010
Refund provided in the amount of $9.90 to the card ending in 7072.
Director of Operations
Foothill Ranch,California,
United States of America
Please contact customer service 1-877-863-3088, ext 144 and ask for Jennifer for a refund.
#3UPDATE Employee
Mon, June 28, 2010
Thank you for your
correspondence in connection with the above-referenced matter.
We are unable
to locate this account with the name provided in the complaint. We would
simply ask this customer to contact our office at 1-877-863-3088, ext 144 and ask for Jennifer at extension 144. Jennifer
has been directed to immediately address and resolve your concerns, provide you
a refund, or cancel your account.
Internet Cash Machine is
committed to the success and satisfaction of all of its clients and conducts
its business in compliance with all applicable laws, rules, and
regulations.
Internet Cash Machine is a
membership site that provides users with all the tools and information
necessary to learn how to post product websites and mall webstores, as well as,
launch products for auction on eBay.
In order to sign up for the Internet Cash Machine
program, the customer MUST go thru the following steps.
1. Client reaches Internet Cash Machine offer site through different
internet advertisements.
2. Client is directed to a sales landing page to enter preliminary
information, in which there is a link at the bottom of the page to
the Terms and Conditions of the signing up for the program.
3. Then the customer must provide their
credit card information on the
secured payment page and must agree to the terms and conditions, that are
conspicuously displayed no more than 80 pixels from the order submission
button.??
Regardless,
if this customer is not satisfied with the product, the charges or the customer
service, Internet Cash Machine, as a customer service gesture will assure that
this customers account is terminated and no further charges will be conducted
on their account by our office.
Internet Cash Machine is
committed to the success and satisfaction of all of its clients and conducts
its business in compliance with all applicable laws, rules, and
regulations. Please contact our office directly if we may be of any
further assistance.
Respectfully yours,
Internet
Cash Machine Staff
Please contact customer
service 1-877-863-3088,
ext 144 and ask for Jennifer for a
refund.
-->
Thank you for your
correspondence in connection with the above-referenced matter.
We are unable
to locate this account with the name provided in the complaint. We would
simply ask this customer to contact our office at 1-877-863-3088, ext 144 and ask for Jennifer at extension 144. Jennifer
has been directed to immediately address and resolve your concerns, provide you
a refund, or cancel your account.
Internet Cash Machine is
committed to the success and satisfaction of all of its clients and conducts
its business in compliance with all applicable laws, rules, and
regulations.
Internet Cash Machine is a
membership site that provides users with all the tools and information
necessary to learn how to post product websites and mall webstores, as well as,
launch products for auction on eBay.
In order to sign up for the Internet Cash Machine
program, the customer MUST go thru the following steps.
1. Client reaches Internet Cash Machine offer site through different
internet advertisements.
2. Client is directed to a sales landing page to enter preliminary
information, in which there is a link at the bottom of the page to
the Terms and Conditions of the signing up for the program.
3. Then the customer must provide their
credit card information on the
secured payment page and must agree to the terms and conditions, that are
conspicuously displayed no more than 80 pixels from the order submission
button.??
Regardless,
if this customer is not satisfied with the product, the charges or the customer
service, Internet Cash Machine, as a customer service gesture will assure that
this customers account is terminated and no further charges will be conducted
on their account by our office.
Internet Cash Machine is
committed to the success and satisfaction of all of its clients and conducts
its business in compliance with all applicable laws, rules, and
regulations. Please contact our office directly if we may be of any
further assistance.
Respectfully yours,
Internet
Cash Machine Staff
Please contact customer
service 1-877-863-3088,
ext 144 and ask for Jennifer for a
refund.
