- Report: #594711
Complaint Review: icm websites - Internet
Reported By:
PJ Tyler -
Mt. Rainier, Maryland, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
icm websites
Internet, United States of America
Phone:
Web:
xyzwarehouse.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
ICM Websites Fraud Internet
I would like to receive a refund of the $139 taken from my checking account last week. I read and agreed with your policy about the free three-day trial period. However, when I attempted to complete the application, your system froze and my application disappeared. I thought, "Oh, well." Then later thought, "I really have too many projects going on at this time so that website sales would not be an asset to my life. Thank goodness, the application did not go through." Imagine my surprise when a representative from ICM called me to say, "Congratulations!" I told this gentleman last Saturday evening, April 17th, that I didn't think the application had gone through and that I had decided to cancel this website project. He said "Okay." I thought that was that, until I found that $139 had been taken from my checking account for this. I did not receive an email notification of the completion of the application. There was no final charges page for the website application. I received nothing. And when I called, I found that your company does not answer calls at 7:00 am Pacific Time (as advertised), nor does the phone system allow for leaving messages. I was on hold via a voice prompt system for almost two hours! I watched the clock! In addition, when a live body was reached, I was told that my application was on April 10. I checked my history browser. I accessed that website on April 16 in the early morning, after tax day! I was very dismayed to find that this company has employees who would fraudulently e-misfile applications, just to catch a dissatified customer in the "free three-day trial" clause. Please refund my money. If this cannot be done, I will report this website to the consumer reports for fradulent Internet businesses, and print my story on every blog I can find to keep your company from swindling others.
1 Updates & Rebuttals
Director of Operations
Foothill Ranch,California,
United States of America
Customer has been cancelled and refunded.
#2UPDATE Employee
Tue, April 20, 2010
Thank you for your correspondence
in connection with the above-referenced matter. It is clear from the text of
the complaint that all the information was not provided by the complainant in
regards to the program and the requisite charges for that program, additionally
several facts have been omitted that once revealed will hopefully clear up this
matter.
In the interest of
Customer Service, we have terminated this customers account and no further
charges will be conducted on their account. This customer will also be provided
a refund for the purchase, in the amount of $142.92.
Internet Cash Machine is a membership site that
provides users with all the tools and information necessary to learn how to
post product websites and mall webstores, as well as, launch products for auction
on eBay.
In order to sign up for the Internet Cash Machine
program, the customer MUST go thru the following steps.
1. Client reaches Internet Cash Machine offer site through different
internet advertisements.
2. Client is directed to a sales landing page to enter preliminary
information, in which there is a link at the bottom of the page to
the Terms and Conditions of the signing up for the program.
3. Then the customer MUST provide their
credit card information on the
secured payment page and must agree to the terms and conditions,
noted below in bold, that are
conspicuously display no more than 80
pixels from the order submission button.??
By placing my order I agree to the Terms of
Offer, which explain this order includes the about for just $2.97 for
processing. If you enjoy the 3-day trial and continue your path to making
money, you will be billed a one-time fee of $139.95 and a monthly maintenance fee
of $4.95. You may cancel anytime by calling 1-877-863-3088.
-->
Thank you for your correspondence
in connection with the above-referenced matter. It is clear from the text of
the complaint that all the information was not provided by the complainant in
regards to the program and the requisite charges for that program, additionally
several facts have been omitted that once revealed will hopefully clear up this
matter.
In the interest of
Customer Service, we have terminated this customers account and no further
charges will be conducted on their account. This customer will also be provided
a refund for the purchase, in the amount of $142.92.
Internet Cash Machine is a membership site that
provides users with all the tools and information necessary to learn how to
post product websites and mall webstores, as well as, launch products for auction
on eBay.
In order to sign up for the Internet Cash Machine
program, the customer MUST go thru the following steps.
1. Client reaches Internet Cash Machine offer site through different
internet advertisements.
2. Client is directed to a sales landing page to enter preliminary
information, in which there is a link at the bottom of the page to
the Terms and Conditions of the signing up for the program.
3. Then the customer MUST provide their
credit card information on the
secured payment page and must agree to the terms and conditions,
noted below in bold, that are
conspicuously display no more than 80
pixels from the order submission button.??
By placing my order I agree to the Terms of
Offer, which explain this order includes the about for just $2.97 for
processing. If you enjoy the 3-day trial and continue your path to making
money, you will be billed a one-time fee of $139.95 and a monthly maintenance fee
of $4.95. You may cancel anytime by calling 1-877-863-3088.
