- Report: #623887
Complaint Review: ICM Websites - Lake Forest California
Reported By:
Pam -
Quincy, Illinois, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
ICM Websites
25531 Commercentre Drive Lake Forest, 92630 California, United States of America
Phone:
877-863-3088
Web:
icmwebsites.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
ICM Websites What a RIPOFF!! This a scam by a misleading fraudulent company. INTERNET USERS BEWARE!!!! Lake Forest, California
My daughter replied to an ad for a home based computer business and agreed to an initial charge of $2.97 on my credit card with the understanding that she would be sent and information kit on how to set up the business. Well, 8 days later my account was charged $139.95 so when I noticed this on the 20th of May I called ICM Websites to request a refund considering that we had never received any kit in the mail. I was told that they would not issue me a refund but that they would resend the kit to me. I informed them that I did not want a kit I wanted my money back. They responded by saying that I did not cancel within the 3 day trial period so they would not give me my money back. I ask them how I could have went past my 3 day trial without receiving the merchandise.
I tried contacting ICM Websites again in June still to no avail. While on the internet investigating this "so called Company", I found this website which was full of complaints but I also found a name, Jennifer at ext. 144 who could possibly help me. Well, I called the number given and left a message on Jennifers voicemail but no one ever called me back. Imagine that!!
Just today, July 16th, my credit card company and I were on a 3 way call with ICM Websites and he was saying that there is not a kit just a brochure. Once again they stated that there would be "no refund given". WHAT A TOTAL RIPOFF!!
1 Updates & Rebuttals
Director of Operations
Foothill Ranch,California,
United States of America
Customer has been cancelled and refunded as of 7-19-10
#2UPDATE Employee
Mon, July 19, 2010
Thank you for your
correspondence in connection with the above-referenced matter.
In the interest of
Customer Service, we have terminated this customers account and no further
charges will be conducted on their account. This customer has been provided a FULL
refund for the purchase, in the amount of $139.95 to the card ending in #7232.
If this customer is not satisfied with the product, the charges or the
customer service, Internet Cash Machine, as a customer service gesture will
assure that this customers account is terminated and no further charges will
be conducted on their account by our office. This customer can keep any
materials that were received as our gift.
Internet Cash Machine is
committed to the success and satisfaction of all of its clients and conducts
its business in compliance with all applicable laws, rules, and
regulations. Please contact our office directly if we may be of any
further assistance.
Respectfully yours,
Internet
Cash Machine Staff
-->
Thank you for your
correspondence in connection with the above-referenced matter.
In the interest of
Customer Service, we have terminated this customers account and no further
charges will be conducted on their account. This customer has been provided a FULL
refund for the purchase, in the amount of $139.95 to the card ending in #7232.
If this customer is not satisfied with the product, the charges or the
customer service, Internet Cash Machine, as a customer service gesture will
assure that this customers account is terminated and no further charges will
be conducted on their account by our office. This customer can keep any
materials that were received as our gift.
Internet Cash Machine is
committed to the success and satisfaction of all of its clients and conducts
its business in compliance with all applicable laws, rules, and
regulations. Please contact our office directly if we may be of any
further assistance.
Respectfully yours,
Internet
Cash Machine Staff
