- Report: #1153736
Complaint Review: ICON Health & Fitness INC - logan Utah
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Author Not Confirmed
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ICON Health & Fitness INC
1500 S. 1000 W. logan, 84321-9813 Utah, USA
Phone:
1-866-699-3756
Web:
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ICON Health & Fitness, INC Refuses to Honor Warranty on my Brand New purcuit ct 2.0 r exercise bike logan Utah
I bought my Weslo pursuit ct 2.0 r Exercise Bike Off eBay from a online wholesale company. It was brand new still in the box and i got it for a very good price. I bought it for a gift and i had it delivered by UPS Ground, the box was in good shape as there was no damage from shipping.
I got out the user's manual and assembled it exactly step by step per the user manual. I couldn’t get the pedals to work and I figured it had a problem. The manual says do not contact the store to call the 800 number and to read the limited warranty on back. I first registered the product to activate my warranty. I also had the option to buy a 1 year hassle free warranty for 29.99 and I bought it to make sure I had no problems.
I then called the 800 number and proceeded to troubleshoot the bike with the tech from their customer support. We isolated the trouble to the EDDY MECH and the tech said that the main part of the bike without that the bikes worthless. That part cost 171.00 and to have it repaired is 260.00. I told him it’s brand new and I have a warranty. He told me my warranty wasn’t valid because I bought it from a unauthorized dealer and I paid a very cheap price for it anyway.
So the next day I called for the extended warranty I paid for and they told me since I didn’t have the manufacturer’s warranty the extended warranty wasn’t valid either. They told me to cancel the extended warranty and they would refund my money immediately. I faxed 3 times and emailed them once to cancel the warranty. That warranty still isn’t cancelled and it’s not honored as the manufactures warranty.
I have a Brand New Weslo pursuit ct 2.0 r Bike that’s no good and the manufacture will not honor their warranty. It says no where about authorized dealers any where I also talked with Tyler of their customer service who offered me 20% off parts. I feel I was ripped off and the manufacture needs to honor their warranty.
1 Updates & Rebuttals
Mr MJY
Moreno Valley,California,
Good News
#2Author of original report
Sun, July 06, 2014
I have good news working with the BBB myself and the manufacture, the manufacture has decided to honor their products warranty. I then bought the hassle free 1 year extended warranty and I’m in the process of calling for my bike to be repaired. I will write an update as soon as my bike as been successfully repaired. I will keep everything updated here to let you know the level of service I receive. I have confidence that the company will handle the repair to my satisfaction.
