- Report: #129746
Complaint Review: IFriends - Internet
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Author Confirmed
Why?
IFriends
ifriends.net Internet, U.S.A.
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IFriends Ripoff FREE registration billed my Visa Internet
Having bought a webcam I wanted to make friends with other webcam users. I registered with IFriends which said it was FREE.
I made sure I checked the terms and conditions and read all information carefully. I also made sure I didn't select any tickboxes that would result in charges for a premium service. I wanted the FREE service as advertised.
Sometime later I noticed a small charge on my Visa and got in touch with IFriends. I asked for my money back and told them that the information they provided did not state that a transaction would be made on my card upon registration.
In response I got a some money back but not the full amount. IFriends may argue that it was the exchange rate that caused the shortfall. The fact is I should never have been billed in the first place, having been told registration was free, and not having been told a transaction would be made!
On the sinister side the small amount they didn't refund me if multiplied by tens of thousands of people could add up to quite a bit of money!! I would steer clear of them and warn your friends, "IFriends are not my friends".
I hope I save you some bother,
Robert Adshead
Berkshire
United Kingdom
I made sure I checked the terms and conditions and read all information carefully. I also made sure I didn't select any tickboxes that would result in charges for a premium service. I wanted the FREE service as advertised.
Sometime later I noticed a small charge on my Visa and got in touch with IFriends. I asked for my money back and told them that the information they provided did not state that a transaction would be made on my card upon registration.
In response I got a some money back but not the full amount. IFriends may argue that it was the exchange rate that caused the shortfall. The fact is I should never have been billed in the first place, having been told registration was free, and not having been told a transaction would be made!
On the sinister side the small amount they didn't refund me if multiplied by tens of thousands of people could add up to quite a bit of money!! I would steer clear of them and warn your friends, "IFriends are not my friends".
I hope I save you some bother,
Robert Adshead
Berkshire
United Kingdom
4 Updates & Rebuttals
Robert
Berkshire,Europe,
United Kingdom
Correction Ifriends
#2Author of original report
Sat, February 19, 2005
It seems that a note mentioning that a charge may be made of $1 but this can be refunded upon request or deducted from charges against use of chargeable services does exist on the second page of registration. However, no mention was made in the full terms and conditions page that I checked very very carefully. As such I relaxed my guard and didn't pay much attention to this footnote on the registration page. I have asked IFriends to update there terms and conditions and also to warn users of debit cards where any transaction could cause an exchange rate loss. Regards, Robert Adshead
Robert
Berkshire,Europe,
United Kingdom
Correction Ifriends
#3Author of original report
Sat, February 19, 2005
It seems that a note mentioning that a charge may be made of $1 but this can be refunded upon request or deducted from charges against use of chargeable services does exist on the second page of registration. However, no mention was made in the full terms and conditions page that I checked very very carefully. As such I relaxed my guard and didn't pay much attention to this footnote on the registration page. I have asked IFriends to update there terms and conditions and also to warn users of debit cards where any transaction could cause an exchange rate loss. Regards, Robert Adshead
Robert
Berkshire,Europe,
United Kingdom
Correction Ifriends
#4Author of original report
Sat, February 19, 2005
It seems that a note mentioning that a charge may be made of $1 but this can be refunded upon request or deducted from charges against use of chargeable services does exist on the second page of registration. However, no mention was made in the full terms and conditions page that I checked very very carefully. As such I relaxed my guard and didn't pay much attention to this footnote on the registration page. I have asked IFriends to update there terms and conditions and also to warn users of debit cards where any transaction could cause an exchange rate loss. Regards, Robert Adshead
Robert
Berkshire,Europe,
United Kingdom
Correction Ifriends
#5Author of original report
Sat, February 19, 2005
It seems that a note mentioning that a charge may be made of $1 but this can be refunded upon request or deducted from charges against use of chargeable services does exist on the second page of registration. However, no mention was made in the full terms and conditions page that I checked very very carefully. As such I relaxed my guard and didn't pay much attention to this footnote on the registration page. I have asked IFriends to update there terms and conditions and also to warn users of debit cards where any transaction could cause an exchange rate loss. Regards, Robert Adshead
