Sarah
Lake Worth,#2UPDATE Employee
Thu, May 14, 2009
We could not locate this user's account on the iFriends service however, we want to make sure that the issues he discusses are resolved to his complete satisfaction. Our Customer Care department is available 24 hours a day, seven days a week by calling 1-800-243-9726, a toll-free number, and we encourage him to call and speak to a Customer Care representative. Although some unscrupulous online companies may continue to charge membership fees after a user cancels, we do not. Once a user cancels his or her account, no new charges will be billed period. To incur new charges, the user must either reactivate and use the account, or create a new account and use that account. We would like to rectify this user's perception of the iFriends service and his experience with it. We are committed to complete and continuing customer satisfaction for every single user of the iFriends service. We encourage this user to contact us directly so that we can resolve the questions and concerns that he still has about our service and our practices. We have been in business for 13 years, and we have more than 9 million satisfied customers. We have consistently maintained excellent ratings with all leading consumer protection agencies. In addition, we have pioneered and developed online consumer best practices that have been adopted by many other services. The iFriends service is verified by TRUSTe and is on its sealholder list of the most trustworthy online businesses.