Debbie
Sault Ste. Marie,#2Author of original report
Sat, June 17, 2006
Attention Everyone who has been ripped off by either IGIA. Laser Storm, Tactia, Singer any vacumn cleaner. I never gave up. I would read other rip off reports to see if anyone had been refunded and I would try those phone numbers to see if I would get a response and finally succeeded 2 days ago when I received a check for my FULL REFUND. For those of you who have a phone plan this is the best number for you to call 212-575-5050 ask for Monica make sure you have your order number or reference number with your information. For any vacumns that you have been ripped off with and you can't seem to get a response try these toll free numbers 1-800-716- 8667 or 1-800-711-8357. This were the numbers that I called and I finally got to speak to a very nice woman who gave me the corporate office phone number which is the 212 number above she even told me who to ask for but that woman no longer worked there and I was transferred over to Monica. One thing I hope all of you's will realize is that no matter where you ordered your vacumn from whether it be California, New York etc. all the information goes to the New York Corporate Office. Don't give up try those toll free numbers or the 212 number and you will hopefully get your refund back. All the best. Deborah - Sault Ste. Marie, Canada
Debbie
Sault Ste. Marie,#3Author of original report
Mon, December 12, 2005
well like a sucker after receiving 4 vacumns and having faith in mankind, and being fortunate enough to talk to someone from IGIA who gave me shipping instructions so I could get so called refund back(what a joke) out $356.00 plus shipping. I could have had central vac for petes sake for what it's costing me. Off topic there for a second so I apologize, IGIA moved there location some other person wrote it in also but seeing I put a tracking number on the vacumns I was able to find out that the U.S postal service redirected my vacumns to another location. All the postal worker was able to inform me was that it was not at 4540 Worth St. Los Angeles, they had moved somewhere else in L.A. and the zipcode was 90040 instead of 90063. I also wrote to [email protected] and still no one has replied back. I tried calling their 1-800 number but at the present time the phone lines are down. Does anyone have suggestions?
Debbie
Sault Ste. Marie,#4Author of original report
Mon, December 12, 2005
well like a sucker after receiving 4 vacumns and having faith in mankind, and being fortunate enough to talk to someone from IGIA who gave me shipping instructions so I could get so called refund back(what a joke) out $356.00 plus shipping. I could have had central vac for petes sake for what it's costing me. Off topic there for a second so I apologize, IGIA moved there location some other person wrote it in also but seeing I put a tracking number on the vacumns I was able to find out that the U.S postal service redirected my vacumns to another location. All the postal worker was able to inform me was that it was not at 4540 Worth St. Los Angeles, they had moved somewhere else in L.A. and the zipcode was 90040 instead of 90063. I also wrote to [email protected] and still no one has replied back. I tried calling their 1-800 number but at the present time the phone lines are down. Does anyone have suggestions?
Debbie
Sault Ste. Marie,#5Author of original report
Mon, December 12, 2005
well like a sucker after receiving 4 vacumns and having faith in mankind, and being fortunate enough to talk to someone from IGIA who gave me shipping instructions so I could get so called refund back(what a joke) out $356.00 plus shipping. I could have had central vac for petes sake for what it's costing me. Off topic there for a second so I apologize, IGIA moved there location some other person wrote it in also but seeing I put a tracking number on the vacumns I was able to find out that the U.S postal service redirected my vacumns to another location. All the postal worker was able to inform me was that it was not at 4540 Worth St. Los Angeles, they had moved somewhere else in L.A. and the zipcode was 90040 instead of 90063. I also wrote to [email protected] and still no one has replied back. I tried calling their 1-800 number but at the present time the phone lines are down. Does anyone have suggestions?
Debbie
Sault Ste. Marie,#6Author of original report
Mon, December 12, 2005
well like a sucker after receiving 4 vacumns and having faith in mankind, and being fortunate enough to talk to someone from IGIA who gave me shipping instructions so I could get so called refund back(what a joke) out $356.00 plus shipping. I could have had central vac for petes sake for what it's costing me. Off topic there for a second so I apologize, IGIA moved there location some other person wrote it in also but seeing I put a tracking number on the vacumns I was able to find out that the U.S postal service redirected my vacumns to another location. All the postal worker was able to inform me was that it was not at 4540 Worth St. Los Angeles, they had moved somewhere else in L.A. and the zipcode was 90040 instead of 90063. I also wrote to [email protected] and still no one has replied back. I tried calling their 1-800 number but at the present time the phone lines are down. Does anyone have suggestions?
Debbie
Sault Ste. Marie,#7Author of original report
Sat, December 10, 2005
After reading several testimonials of how the ripoff report book works I decided to give my mastercard company another try. I informed them of how I called their company(mastercard) and how I tried and tried to get my money back to no avail and would they please help. Mastercard informed me that I should have read the back of my statement where it clearly reads only 110 days to file a dispute on my behalf. I was lucky and got to speak to a supervisor, however he made it perfectly clear that there was nothing he could do that I should have filed a dispute when I didn't receive the credit after 30 days of returning the vacumns. He did mention that I get ahold of someone from Toronto, that supposedly helps those who have gotten the shaft from a company. I did tell the supervisor that when a customer calls and finds out that they have been overcharged on their account that the customer service representative for mastercard should inform the customer that they have so many days in which to file a dispute. If I would have known this...guaranteed mastercard would have disputed this on my behalf. I have e-mailed the so called company to find out if they do handle matters like this. I won't hold my breath but wait and see,.
Debbie
Sault Ste. Marie,#8Author of original report
Sat, December 10, 2005
I forgot to mention in my report that I should have refunded to my MasterCard $256.85 that is if I would have gotten my whole order. Seeing that there was items missing that I was charged for an additional$40.00 for the steamer, plus $17.00 for the filters. I almost forgot the paid shipping and handling charges of$40.00. I should have also been refunded $90.00 for Fed_ex for duty and shipping within Canada. If I had my way for all of my time and effort...refund me everything back because the vacumns do not live up to their expectations. If you have a heavy carpet...forget it...It sucks and I don't mean picking up the dirt. The canister fills to fast your always having to empty it. If you haven't ordered the extra filters the dirt doesn't seem to want to get off the filters.