Susan
Bergenfield,#2Author of original report
Thu, June 15, 2006
It has now been 9 days since reporting my case to this site. It has taken until now til I could get an actual live rep on the phone. It took well over an hour and a 1/2 of hitting my redial button (every 10 min their customer service "on hold" will hang up on you and you have to call back)to get an actual live rep on the phone. I proceeded to tell the rep what I've been through in the past 4 weeks of trying to get a hold of someone, and how none of my e-mails have been answered, and I was immediately told, "Miss...we are here 24 hrs. a day, you must not have called this number." After arguing with her, I told her the number I called (the one stated on the IGIA website), and she told me that this was not her number, and the call was transferred through to her. So, then I proceeded to give her my information, and I was then told that there is no order for me in the system. I asked her how this was possible, when I can see the order on my OWN computer through the website, and I was given an order #, as well. I asked if she wanted the order number, she said NO and continued insisting there was no order in the system. After arguing back and forth a bit, and telling her all I want to do is cancel my order, and her telling me it's not possible, I asked to talk to her manager. I was told "Sorry, Miss, he is in a meeting right now." (Typical excuse!) So I asked for a direct number to call him at, and I was told "There is no other number - we only have one number." Well, considering at the beginning of the conversation I was told I had called the WRONG number...I threw that back at her asking how that was possible, if they "ONLY HAVE ONE NUMBER"? She knew I caught her in a lie, and simply replied, "Miss, have a good day" and she HUNG UP ON ME! So, right now I am LIVID with this incompetent, pathetic excuse for a company!!! How can it possibly take 4 weeks to cancel an order with them?? And still, I'm no further along than I have been, because now they claim there "is no order", and yet, she found my name in the system!!