Ild-Customer Service
Ponte Vedra Beach,#2REBUTTAL Owner of company
Thu, June 04, 2009
Hi Lowell, I'd like to assure you that ILD strongly condemns and does not participate in cramming which is the practice of placing unauthorized or misleading charges on a telephone bill. We process over 120 million transactions each year for buyers and merchants that's over a half of a billion dollars in purchases, and only a small fraction result in disputes and chargebacks, just like with credit cards. When there are disputes, ILD investigates these with its merchants and makes sure that credits are applied back to the phone bill, just like credit card company standards. ILD continually monitors complaint levels against the merchant who the bills through us, and if we find a merchant in violation of our policies, we have and will terminate their billing agreement. So, if you feel you have been crammed or charged without your consent, please let us know. Send an email to [email protected] or call us at (800) 953-7765 and we'll help you or you can get support by visiting our self help center at http://www.ildteleservices.com/support.html. Best, Sandra
Ild-Customer Service
Ponte Vedra Beach,#3REBUTTAL Owner of company
Thu, June 04, 2009
Hi Lowell, I'd like to assure you that ILD strongly condemns and does not participate in cramming which is the practice of placing unauthorized or misleading charges on a telephone bill. We process over 120 million transactions each year for buyers and merchants that's over a half of a billion dollars in purchases, and only a small fraction result in disputes and chargebacks, just like with credit cards. When there are disputes, ILD investigates these with its merchants and makes sure that credits are applied back to the phone bill, just like credit card company standards. ILD continually monitors complaint levels against the merchant who the bills through us, and if we find a merchant in violation of our policies, we have and will terminate their billing agreement. So, if you feel you have been crammed or charged without your consent, please let us know. Send an email to [email protected] or call us at (800) 953-7765 and we'll help you or you can get support by visiting our self help center at http://www.ildteleservices.com/support.html. Best, Sandra
Ild-Customer Service
Ponte Vedra Beach,#4REBUTTAL Owner of company
Thu, June 04, 2009
Hi Lowell, I'd like to assure you that ILD strongly condemns and does not participate in cramming which is the practice of placing unauthorized or misleading charges on a telephone bill. We process over 120 million transactions each year for buyers and merchants that's over a half of a billion dollars in purchases, and only a small fraction result in disputes and chargebacks, just like with credit cards. When there are disputes, ILD investigates these with its merchants and makes sure that credits are applied back to the phone bill, just like credit card company standards. ILD continually monitors complaint levels against the merchant who the bills through us, and if we find a merchant in violation of our policies, we have and will terminate their billing agreement. So, if you feel you have been crammed or charged without your consent, please let us know. Send an email to [email protected] or call us at (800) 953-7765 and we'll help you or you can get support by visiting our self help center at http://www.ildteleservices.com/support.html. Best, Sandra