Ild-Customer Service
Ponte Vedra Beach,#2REBUTTAL Owner of company
Thu, June 04, 2009
Hi Steve, We're glad that your issue was handled. We strive to help everyone that contacts us with an issue and resolve the problem 100% of the time. Credit adjustments made by ILD will appear on your phone bill within 1-2 billing cycles. ILD submits the credit to your local phone company within 7 days. Your local phone company must process the credit through their billing system with millions of other records, and then print and mail your statement. If the credit is received from ILD after they have closed the billing cycle, the credit is held for the following cycle. For example, if you were issued a credit on May 1 and your billing cycle ends on the 3rd of every month, then your local phone company may not have enough time to process the credit for your May statement. Therefore your credit will be held for the following billing cycle. If you need answers to charges on your phone bill and would like ILD to research those charges with a merchant, please contact us. Send us an email at [email protected]. Best, Sandra