Pegasusintal
Portland,#2REBUTTAL Owner of company
Wed, March 25, 2009
When Michael Costa, the owner of Creative Exhaust signed his Merchant Processing Agreement he was well aware that there was a cancellation fee and he was signing a 3 year contract. It is stated right in the agreement that the merchant signed and faxed back into my office. My technical support staff attmepted to get Mr. Costa reprogrammed in December and Mr. Costa told them he wanted to wait until after the 1st of the year. Anyone who has previously accepted credit cards in the past is aware that once a merchant number (mid) is issued for a merchant application that you the merchant submits, will start to be charged your monthly fees whether you use your terminal or not. If you choose to wait to be reprogrammed then you are still responsible for your monthly charges. That is why we tried to get Michael Costa with Creative Exhaust reprogrammed in December. If we would have waived anything on the contract it would be in writing on my company letterhead stating which fees would be waived with my signature. When my tech support tried to reprogram Michael Costa's credit card terminal it had an issue with the previous processor. Issues like those are out of our control and we are unaware of issues such as that until we try to reprogram their equipment. Michael Costa with Creative Exhaust was given the option to return to his previous processor or purchase a new terminal at wholesale cost. Michael Costa with Creative Exhaust chose to purchase a new terminal. My office staff had tried numerous times to help Mr. Costa but it seems he wanted everything for free. When Michael Costa with Creative Exhaust contacted my office and spoke with my wife she explained to him why he had the charges from December and he agreed he was the one who wanted to wait until after the 1st of the year to be reprogrammed. She told him since it was his decision to wait there would be no refund. He also told her he planned on cancelling his account then and she told him as indicated on the Merchant Processing Agreement that he signed there would be a cancellation fee. Mr. Costa acknowledged the cancellation fee but said he refused to pay it. The heading on Mr. Costa's bank statement reading "bankcard ach1" is when the processing bank deposits your credit card transactions or withdrawls your monthly fees. Imax DID NOT change their withdrawl name because the cancellation fee is with Imax not the processing bank. I felt it was necessary for me to address this slander with the correct information. My company and processor keep documention notes regarding every phone conversation with Mr. Costa and after reviewing those I feel his report on here is nothing but deceit and slander. This is what gives a good company like Pegasus International a bad name. Mr. Costa obviously did not read his contract he signed and that his own responsibility.