- Report: #228227
Complaint Review: Immigration Docs Inc - Reno Nevada, Internet
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Author Confirmed
Why?
Immigration Docs Inc
1005 Terminal Way, Suite 110 Reno, Nevada 89502 Reno, 89502 Nevada, Internet, U.S.A.
Phone:
775-324-8587
Web:
N/A
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Business Rating:
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Tell us has your experience with this business or person been good?
Immigration Docs, Immigration Doc's, took my money and did no work, refused to return my money! ripoff attorney legal service Reno Nevada, Internet, Nationwide
I contacted Immigration Docs regarding getting a Fiance Visa. The woman Cynthia was very nice. The same day I was given a Credit authorization form to fill out. I had my friend fill in his name and credit card information and I paid him that same moment. She was informed that the Visa was for me and that I was paying him (this was due to me having identity theft). She spoke to him while I was there to verify and got his verbal permission also. We sent it immediately.
My friend and I had a contract that we had signed between ourselves. He accidently sent it to Immigration Docs. They refused to send it back to me and said they threw it in the garbage. The woman had changed her personality 100% once the money had cleared. She said she was going to send my a Visa package that same day but never did. Since she had changed her mannerisms so drasitcally and was extreamely rude I immediately asked for the money back because I no longer trusted her. I asked for my money back countless times and she always just gets rude, laughs and says she will never return it. She also said that it wasn't my money it was from my friends account although she heard the transaction and changing from money while she was online (counting money to him). I couldn't believe her! I heard a dog in the background after I sent the payment. I asked her about that. She said she had brought her dog to work. I later figured she was probably working out of her house.
She never did one thing for me! When I said that she said once she talked to me that that was work and I owed her for that short conversation. Talking to her was worth $725 without previous notice? I have many evil emails from her that I saved, printed and sent to the BBB. She refused to work with them. Now I just sent the case to the Federal Consumers affairs commission in Nevada. I am now working on getting my money back and having her fined by the State of Nevada!
Cheryl
Detroit, Michigan
U.S.A.
My friend and I had a contract that we had signed between ourselves. He accidently sent it to Immigration Docs. They refused to send it back to me and said they threw it in the garbage. The woman had changed her personality 100% once the money had cleared. She said she was going to send my a Visa package that same day but never did. Since she had changed her mannerisms so drasitcally and was extreamely rude I immediately asked for the money back because I no longer trusted her. I asked for my money back countless times and she always just gets rude, laughs and says she will never return it. She also said that it wasn't my money it was from my friends account although she heard the transaction and changing from money while she was online (counting money to him). I couldn't believe her! I heard a dog in the background after I sent the payment. I asked her about that. She said she had brought her dog to work. I later figured she was probably working out of her house.
She never did one thing for me! When I said that she said once she talked to me that that was work and I owed her for that short conversation. Talking to her was worth $725 without previous notice? I have many evil emails from her that I saved, printed and sent to the BBB. She refused to work with them. Now I just sent the case to the Federal Consumers affairs commission in Nevada. I am now working on getting my money back and having her fined by the State of Nevada!
Cheryl
Detroit, Michigan
U.S.A.
5 Updates & Rebuttals
MyLar56
Lamar,Missouri,
United States of America
Immigration Doc Inc
#2Consumer Comment
Tue, February 15, 2011
I am one of many who have used Immigration Doc, Inc in the past -- 2005 to be exact.
I first contacted Cynthia in May of 05 and had nothing but pleasant experiences with her, and I had at least 15 phone calls to her. Only a few times did I have to wait more than a few hours to hear back from her.
She stepped me through everything I would need and what I needed to pay (to the government in fees). She even warned me of possible "hurry up and wait" processes to get my wife to the USA from the Philippines.
Cynthia was extermely patient, friendly and professional at every turn. I can not think of a single time throughout our 18 month relationship (the time it took my wife to receive her visa) that I wasn't thankful to have Cythina and Immigration Doc, Inc working on my behalf.
I do not know the curcumstances the person wrote about, but I can not believe he was treated as rudely as he claims.
I would and have highly recommened IDI to anyone who is trying to bring a spouse/fiancee over from another country. Yes, the process is frustrating and long. At times it seems as though nothing is going to happen, but it was a great comfort to have Cynthia and her team working with me and assuring me "it will work out" in the end.
Micheal Larimer
Lamar Missouri
Robert
Buffalo,New York,
U.S.A.
So?
#3Consumer Comment
Sat, April 11, 2009
""When I spoke to Sargeant Lovitt of the Reno Police Department about this case I was told if I gave Cheryl a refund when the charge was on her friend's card the friend could come back and demand payment as well. "" So naturally, you've credited her friend's visa card with the refund, right? You can give her the transaction number and date so she can verify it her friend and collect her money from her friend, right?
Immigration Docs
Carson City,Nevada,
U.S.A.
Rebuttal from the accusation made by Cheryl in Detroit, MI about myself "Cynthia McQuowen"
#4UPDATE Employee
Sat, April 11, 2009
Immigration Docs has been in business for over 5 years in this time we never had a problem with anyone. Cheryl in Detroit, MI has made a complaint about myself and the company that I work for that is not true. When Cheryl first hired our company to help her with the K3 spousal visa she would call the office almost daily with questions even going so far as to tell me about her personal problems. I would listen to her and try to focus her back into her case and what information was needed to get her spousal visa filed. On August 21, 2005 she emailed me asking about helping a friend of hers that had a family in Mexico but he was in the U.S. illegally, I explained to her that we don't take cases from anyone that is in the U.S. illegally. Apparently she was insulted and found me to be rude in my answer to the email she went so far as to describe my answer to her in the email as sarcastic. I never spoke to Cheryl in a rude or vulgar manner. Cheryl contacted the Better Business Burreau and they contacted me, I spoke with Katie Rose on 01/04/2006 at the BBB in Nevada and explained the situation. Cheryl had changed emails that were sent to the BBB and I sent the ones with out changing anything to show that I didn't say or do anything that Cheyl was accusing me of. On 01/10/2006 Katie Rose of the BBB closed the case as she had proof that I tried to do everything humanly possible to satisfy Cheryl. When I spoke to Sargeant Lovitt of the Reno Police Department about this case I was told if I gave Cheryl a refund when the charge was on her friend's card the friend could come back and demand payment as well. Our company is very customer service orientated and if you look at our website under testimonials you will see several satisfied clients that have used our services. In closing I would like to say to Cheryl I will do her work for her when and if she is ready. Thank you for the opportunity to explain our side of this complaint. Sincerely, Cynthia McQuowen [email protected] (866) 750-9020
Cheryl
Detroit,Michigan,
U.S.A.
Licensed?
#5Author of original report
Tue, January 02, 2007
I called the Washoe County Clerk's office in Nevada (775) 334-2090 to find out that the real owners name is Robert Chabot. The license expired November 30, 2006.
Cheryl
Detroit,Michigan,
U.S.A.
Update
#6Author of original report
Tue, January 02, 2007
I have now reported Immigration Doc's to the Reno Nevada police department (confirmation code #E01022715). I called the court in Reno and they are sending me the paper work to take Immigration Doc's to small claims there. The court agreed that I could do a telephone hearing where I will be on my phone at the time of the hearing.
