Rachel
Glasgow,#2Author of original report
Tue, April 27, 2004
Following my earlier report, I did phone the company back and after holding for what seemed like an age, got someone who eventually gave me my refund. I basically didn't take no for an answer, despite being offered alternatives. A postcard arrived as promised, confirming my credit card had been refunded, and when I checked with my card provider if this was true, found that all $898 had been refunded. I had also contacted my local trading standards about these offers, and they are keeping my information on file should anyone else be unlucky enough to be selected to receive this offer. My "tickets" and information pack did eventually arrive, made out for 2 travellers instead of the promised 4, and with no information about the other holidays which had been supposedly allocated to me during the phone call. All made me very glad I was persistent on the phone, wouldn't back down, and got the full refund I was rightfully entitled to.