Tami
Lake Havasu City,#2UPDATE Employee
Thu, April 25, 2013
Dear Mike,
Thank you for providing us with details of your customer service experience with Infinity. Our goal is to provide our clients with superior customer service experiences and your interaction is being forwarded to our quality assurance department and will be used for training purposes with our customer service representatives.
Infinity is not affiliated with the company that you received your promotional offer from. We are a third party vendor and have no way of knowing their sales and marketing practices. Our offers come with their own terms and conditions and if anyone is told something by their sponsor that is different than what is outlined in our terms and conditions than perhaps he or she may have received the wrong promotional offer.
We acknowledge that our offers may not work for everyone. They do come with restrictions and require a certain amount of flexibility. Depending on how well our client follows the terms and conditions of the offer, balances due will differ. We work very hard to assist each and every client with their travel requests and provide the very best deals for their particular requests. Participation in our offers is completely voluntary and everyone is always entitled to a refund of their deposits if they wish to discontinue their participation.
Again, thank you for your feedback. Our sincere goal and intention is to serve our clients and provide superior customer service experiences.