Alex
Lake Havasu City,#2UPDATE Employee
Wed, September 10, 2014
Dear Sirs,
Based on your report, I noticed that your requested date for cruse trave was in May from Los Angeles. This is the definition of peak season as is listed in the terms and conditions, it is also why we request 3 different dates and suggest different ports too. We appologize that you did not want to look at your other requests. I noticed as well that you requested a refund and complained about being notified that it could take 6 to 8 weeks to receive. Please note that this is a standard response as provided by our accounting department to ensure expectations are met. If you have not received your deposit, please call us at 8668778050.
Sarah
Avon,#3Consumer Comment
Tue, April 08, 2014
So I got the same offer for an "award" of an 8 day and 7 night Carnical Cruise for 2. And if I responded in 72 hours I would also receive roundtrip airfare for 2 adults. I am typing this straight from the first voucher recieved.
I called on this knowing it said I would pay port charges and taxes, but you do on any prize you are awarded. I just wanted to get the details.
I found out that if I booked myself to seminar from Initity Travel, a new travel company coming to my area, that night I could get this other voucher for a cruise as stated and free airfare. I even asked, "I can use that on the cruise?" I was told yes. However, I needed to qualify for the seminar. (Crredit card, married, and made a certain annual salary - qualified me.)
More details were given and I was told that it was a way to promote travel agencies vs online bookings like expedia.
So I get to the seminar with my spouse and we find out the descrepancies. 1st - It's a discount travel club. Not a travel agent. (So like a time share.) I couldn't afford it and really the pressure was there, but it wasn't too bad. It was even a little entertaining at times.
After the seminar and declining the offer we got taken back to sign for our travel voucher through another company. Now we find out we have to registar in 30 days, but pay nothing until we chose our trip. And encouraged to, "make them pay for it, we shouldn't forget about it, it's a great trip."
So I register and they want 3 dates for a trip on a cruiseline that could be up to 7 days and airfare for up to 7 nights. That would make discrepancy 2, 3, and 4. It's 2) Not Carnival like on first voucher, 3) 7 days not 8, and 4) 7 nights would be 6 days so I can't use the airfare on the cruise. I confirmed number 4 when I called to ask about these issues I found.
To say the least, the people at Travel Select Rewards were less than compasionate to the descrepanies. But how can I blame them, they just sell these vouchers to Infinity trust they reperesented it correctly. So I called Infinity back.
Now I talk to an operator named Michelle on 4/1/14. She appologises for me not getting what was stated and says she will esculate my issue and get back to me. I should hear from a 602 area code today, but if not in the next couple days.
It is a week later (not two days = to a couple) and I have heard nothing.
I have a cruise picked out for 3 different dates and I will pay the taxes and port charges (I know what they should be), I would like my cruise with airfare as promised for sitting through that presentation as I promised from the company that said they registered my presence at the seminar with the Attorney General.
PS... I did recall one more discrepancy... I was told the seminar was through Infiity Travel but once there the name changed to Superior Travel.
CJ Kersh
Columbus,#4Consumer Comment
Sat, March 15, 2014
Merriam Webster defines award as: to give a reward or prize.
The term award is used so weather or not the word free is used it is implied and expected. That is the point these are designed to make people think they have one something.
Thank goodness for rippoff report. It was designed just for people like Janet and infinity travel are trying to ripp people off. It even says Carnival Cruise check looks like a check and has a check number on it. Only dishonest people send out a check with a check number on it and then in find print say it's not a check.
Evil people suck.
Chester
Roslyn Heights,#5Author of original report
Wed, March 21, 2012
Refund check in full was received within a week with funds available.
Janet Meadows
Lake Havasu City,#6UPDATE Employee
Wed, March 07, 2012
We are in receipt of your letter requesting a refund of the deposits paid.
We have processed your request and you should be receiving it shortly. We apologize for any misunderstanding and inconvenience.
Chester
Roslyn Heights,#7Author of original report
Tue, March 06, 2012
A written request for a refund had been sent certified mail on February 13, 2012 and received by your company on February 16. When I called to follow up on my letter I was told there would be a 8 week wait for a refund. When your company requests tight deadlines otherwise trip reservations are in jeopardy or refunds lost, why should there be an 8 week wait period to receive the money back? It seems as if the need to expedite things are put on the consumer with none on your company. If you check my pin #276240 you will see that a refund request has been sent. You have now been holding my payment since September 16, 2011 and have not delivered on your promise. Please expedite this payment!
Janet Meadows
Lake Havasu City,#8UPDATE Employee
Tue, March 06, 2012
The promotional offer that you refer to in your complaint, is an incentive product that we market to companies that use them as an incentive to get you to participate in an informative presentation about their travel club or other type of business. When you receive our promotional offer, the terms and conditions are printed on the back. It clearly states that there are fees that you are responsible for (i.e. taxes, ticketing fee, peak season, weekend or holiday fees, if they apply). This is not a FREE trip and nowhere on our certificate does it state that it is a FREE trip. It is important to note that we are in no way affiliated with the company you received the promotional offer from, their selling practices or marketing efforts. We have not promised anything other than what is outlined in the terms of the offer received and acceptance of the terms is required to participate in the offer.
In response to your concern regarding the break down of total charges, Infinity Incentives Travel Certificates combine special rates that we receive from our air, hotel, cruise, tour and car suppliers for package inclusions. Our agreements with such suppliers prohibit us from breaking down the prices for the individual components.
The promotional offer is valid for a 7-day cruise for two adults (double occupancy required) in low season. Accommodations are for an entry-level stateroom and two round trip coach airfares. When traveling within the terms of the offer your deposit is applied towards service fees, governmental taxes and airline taxes for airfare and governmental taxes, port taxes and services fees for cruise; as long as these fees do not exceed your deposit and there are no upgrades you would not pay any additional cost. Once you choose to upgrade by selecting travel and/or accommodations outside the terms of the offer we are only able to save you money compared to what you would be able to book the cruise and air for on your own through the Carnival Cruise Lines.
If you have any additional questions or comments, please don't hesitate to contact our Customer Service Department at 866-653-2139. Our representatives would be happy to assist you. If you still wish to be refunded your deposit, Please follow instructions below for requesting a refund. Send in a letter, include your pin number. Refunds are processed in the order they are received and may take up to 8 weeks. Please submit in writing and mail certified to: INFINITY INCENTIVE GROUP ATTN REFUND DEPARTMENT PO Box 3479 Lake Havasu City, AZ 86405. Please include a note with your pin number and your name Chester.
Sincerely,
Janet Meadows