Complaint Review: INMATEAID.COM - Internet

 I have been using inmateaid.com to send letters and pics to my homegirl that's incarcerated. Since I am a millennial I like to do everything on my phone. I'll be damned if I picc up a pen and paper to write someone knowing that I can just do it from my phone. I send pictures, letters, lyrics to songs, and whatever else I want to send and it always gets to her. Only one time it took about a week and a half at the most for her to get my letter. The only flaw that I found in this company is that one time it charged me $2.98 twice for one letter including pictures, but I didn't have time to trip over that. I am a little hesitant about trying the phone service though I'm not going to lie. Maybe one day I will live a little and give it a try. Other than that I give the site two thumbs up for its letter sending services.

 InmateAID offers a discount telephone service to help reduce the cost of inmate calls to their family and friends. We make it very clear on our website that we do not replace the prison phone company, we provide a local number that forwards the inmates calls to your current phone number. When the inmate dials the local number we provide, the prison phone company charges the local rate instead of the egregious long distance rate. We are not the prison phone company. Whether you do business with us or not, you always have to do business with the prison phone company. They have a monopoly on all calls going out of the prison. They typically pay the States tens of millions in commissions earned by charging exorbitant rates to families and friends of those incarcerated. We are an online company and provide several electronic methods to contact us in the event of an issue. We also provide a toll free number as well but have a limited staff to answer the phone. We do our best to respond to all requests for assistance but sometimes we miss one. We have been in business since 2012 and have helped our customers save millions by reducing the cost of inmate calls. We strive for 109% satisfaction but know we can't always make everyone happy. Regardless, our goal is 100%.

When you are looking at reviews, you don't want to look at the website reviews for the company you are considering for their services or product. Those reviews have a high chance of being fake.  

You want to check third party websites to see if what the reviews are for the company or service you want to purchase. The third party websites would be listed outside of the company website (like ripoffreport.com and similar).  That way you get consumer reviews from people that have actually used the product or service for the most part. You still have to do some due diligence on the company.  If there are no reviews - that is a bad sign too.