Todd
denver,#2Author of original report
Mon, March 27, 2006
OBVIOUSLY JENNIFER MUST THINK EVERYONE IS A FOOL. SHE SAID USPS DELIVERED THE REBATE CHECKS 3 WEEKS AFTER THEY CANCELLED THEM. THIS IS A TOTAL LIE.TO THIS DAY THE CANCELLED CHECKS HAVE YET TO HAVE BEEN DELIVERED. ALSO SHE SAID SHE WOULD FEDEX ME NEW ONES OVER A WEEK AGO. THIS HAS YET TO HAVE HAPPENED. IT SEEMS THIS IS JUST ANOTHER DELAY TACTIC TO PROLONG GETTING MY REBATE CHECKS IF I EVER GET THEM AT ALL.
Doreen
Washington,#3UPDATE Employee
Thu, March 23, 2006
Hello Todd, Unfortunately when we have to put a stop payment on a check, it does take some time to go through the process of cutting a new check. I wish it weren't so, but I've seen this issue with other customers. [It gets especially confusing when the original (so-thought lost) checks we put the stop payment on, finally get delivered by USPS three WEEKS after we voided them. Obviously a postal service error.] Since your rebates were approved, getting you the checks should not be a problem. I'm sorry this has been such a hassle for you. It's certainly not acceptable by our customer service standards. Please send me an email with your order number and if your replacement checks have not already been mailed, I will attempt to get a new check cut and sent to you via FedEx. Thanks for the opportunity to help, and for your continued patience. Send me an email at [email protected] and put "Attn: Jennifer" in the subject line. I'll get this cleared up as quickly as I can. Regards, Jennifer B. Office of the President InPhonic [email protected]
Doreen
Washington,#4UPDATE Employee
Thu, March 23, 2006
Hello Todd, Unfortunately when we have to put a stop payment on a check, it does take some time to go through the process of cutting a new check. I wish it weren't so, but I've seen this issue with other customers. [It gets especially confusing when the original (so-thought lost) checks we put the stop payment on, finally get delivered by USPS three WEEKS after we voided them. Obviously a postal service error.] Since your rebates were approved, getting you the checks should not be a problem. I'm sorry this has been such a hassle for you. It's certainly not acceptable by our customer service standards. Please send me an email with your order number and if your replacement checks have not already been mailed, I will attempt to get a new check cut and sent to you via FedEx. Thanks for the opportunity to help, and for your continued patience. Send me an email at [email protected] and put "Attn: Jennifer" in the subject line. I'll get this cleared up as quickly as I can. Regards, Jennifer B. Office of the President InPhonic [email protected]
Doreen
Washington,#5UPDATE Employee
Thu, March 23, 2006
Hello Todd, Unfortunately when we have to put a stop payment on a check, it does take some time to go through the process of cutting a new check. I wish it weren't so, but I've seen this issue with other customers. [It gets especially confusing when the original (so-thought lost) checks we put the stop payment on, finally get delivered by USPS three WEEKS after we voided them. Obviously a postal service error.] Since your rebates were approved, getting you the checks should not be a problem. I'm sorry this has been such a hassle for you. It's certainly not acceptable by our customer service standards. Please send me an email with your order number and if your replacement checks have not already been mailed, I will attempt to get a new check cut and sent to you via FedEx. Thanks for the opportunity to help, and for your continued patience. Send me an email at [email protected] and put "Attn: Jennifer" in the subject line. I'll get this cleared up as quickly as I can. Regards, Jennifer B. Office of the President InPhonic [email protected]
Doreen
Washington,#6UPDATE Employee
Thu, March 23, 2006
Hello Todd, Unfortunately when we have to put a stop payment on a check, it does take some time to go through the process of cutting a new check. I wish it weren't so, but I've seen this issue with other customers. [It gets especially confusing when the original (so-thought lost) checks we put the stop payment on, finally get delivered by USPS three WEEKS after we voided them. Obviously a postal service error.] Since your rebates were approved, getting you the checks should not be a problem. I'm sorry this has been such a hassle for you. It's certainly not acceptable by our customer service standards. Please send me an email with your order number and if your replacement checks have not already been mailed, I will attempt to get a new check cut and sent to you via FedEx. Thanks for the opportunity to help, and for your continued patience. Send me an email at [email protected] and put "Attn: Jennifer" in the subject line. I'll get this cleared up as quickly as I can. Regards, Jennifer B. Office of the President InPhonic [email protected]
Todd
denver,#7Author of original report
Fri, March 17, 2006
I JUST DID MORE RESEARCH AND IT APPEARS THE COMPANY BOUGHT A CELL PHONE COMPANY IN NY WHICH HAD ITS MEMBERSHIP REVOCKED BY THE BETTER BUSINESS BUREAU DUE TO ITS NUMEROUS COMPLAINTS.I ALSO FOUND OUT THEY DON'T LIST ANY ADDRESSES IN MN OR AZ WITH THE BETTER BUSINESS BUREAU EVEN THOUGH THEY HAVE P.O. BOXES IN BOTH STATES WHERE MOST OF THEIR REBATES ARE SENT TO.THESE FAILURE TO PAY REBATES ARE WHAT MOST OF THE COMPLAINTS ARE ABOUT ALSO.I GUESS THAT IS TO KEEP BBB COMPLAINTS FROM THEIR HOME OFFICE IN DC WHICH I FOUND OUT HAS ALREADY HAD THOUSANDS OF COMPLAINTS AGAINST IT ALREADY.IF THE BETTER BUSINESS BUREAU WAS TO CONNECT THE TWO IT WOULD PROBABLY FIND IT HAS COMPLAINTS IN THE 5 DIGITS RANGE.WE REALLY NEED TO ORGANIZE A CLASS ACTION LAWSUIT ON THIS COMPANY.THOUSANDS OF PEOPLE LIKE ME ARE BEING RIPPED OFF BY THIS COMPANY AND NO ONE IS DOING ANYTHING TO INPHONIC ABOUT IT.I THOUGHT THIS WAS THE UNITED STATES OF AMERICA.