- Report: #171340
Complaint Review: InPhonic Wirefly MFly Front For Buy.com - Internet
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InPhonic Wirefly MFly Front For Buy.com
inphonic.com Internet, U.S.A.
Phone:
877-9473537
Web:
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InPhonic, Buy.com, CellularInPhonic, Wirefly, MFly Front For Buy.com REBATE FRAUD Ripoff cheat empty promises excuses put-offs delays lies Internet
*UPDATE Employee: Send me an email directly
*Author of original report: Gave Doreen the info she asked for... STILL NO REBATE!
*Author of original report: FINALLY got the rebate check last week
*Author of original report: FINALLY got the rebate check last week
*Author of original report: FINALLY got the rebate check last week
*Author of original report: FINALLY got the rebate check last week
Inphonic, which operates "fulfillment" services for many major on-line retailers (among them Buy.com, the site I ordered my phone from in mid 2003), has failed to honor the 2 rebates i sent. I kept records of both rebate submissions and have sent copies by fax and registered mail. All I get are numerous excuses, put-offs and delays every time I call or write. This company should get a massive class-action against them; I'd be more than happy to join!
Allen
Lakeland, Florida
U.S.A.
Allen
Lakeland, Florida
U.S.A.
6 Updates & Rebuttals
Allen
Lakeland,Florida,
U.S.A.
FINALLY got the rebate check last week
#2Author of original report
Mon, August 14, 2006
Almost 2 months later I got the check by mail for the full rebate amount. While I thank Doreen for getting this going and while I no longer have any heat with Inphonic as a company, no user should have to wait more than 2 years and jump through 200 hoops for a rebate.
Allen
Lakeland,Florida,
U.S.A.
FINALLY got the rebate check last week
#3Author of original report
Mon, August 14, 2006
Almost 2 months later I got the check by mail for the full rebate amount. While I thank Doreen for getting this going and while I no longer have any heat with Inphonic as a company, no user should have to wait more than 2 years and jump through 200 hoops for a rebate.
Allen
Lakeland,Florida,
U.S.A.
FINALLY got the rebate check last week
#4Author of original report
Mon, August 14, 2006
Almost 2 months later I got the check by mail for the full rebate amount. While I thank Doreen for getting this going and while I no longer have any heat with Inphonic as a company, no user should have to wait more than 2 years and jump through 200 hoops for a rebate.
Allen
Lakeland,Florida,
U.S.A.
FINALLY got the rebate check last week
#5Author of original report
Mon, August 14, 2006
Almost 2 months later I got the check by mail for the full rebate amount. While I thank Doreen for getting this going and while I no longer have any heat with Inphonic as a company, no user should have to wait more than 2 years and jump through 200 hoops for a rebate.
Allen
Lakeland,Florida,
U.S.A.
Gave Doreen the info she asked for... STILL NO REBATE!
#6Author of original report
Thu, June 15, 2006
Here's a letter I got from Doreen after I sent her the requested order number a while later: "Hello Allen, Thank you for the e-mail. I was able to pull up your account with our internal order number (384640395). I have presented your account information to management and because we value you as a customer ~ and your account is in good standing we will cut you a check for both rebates. Please allow 4-6 weeks to get the check cut and mailed. I would like to offer my sincerest apologies for any inconvenience you might have incurred. Please let me know if I can be of any further assistance in the future. Kind Regards, Doreen Dennis Office of the President" It's been over 8 weeks since I received that email and I still don't have a check.
Doreen
Washington,District of Columbia,
U.S.A.
Send me an email directly
#7UPDATE Employee
Mon, January 16, 2006
Hi Allen, Rebates in the wireless industry are notoriously complicated - but of course that's not your problem. It's our job to make it look easy, and we haven't been doing a great job lately as we've gotten a overwhelmed by very fast growth. I know you've already submitted your forms, so send me an email [ to ddennis(at)inphonic.com ] and I will personally take a look at your order and revive the rebate escalation process for you. You'll need to email me your order number so I can do that. Hope to hear from you soon. Doreen Dennis Office of the President InPhonic ddennis(at)inphonic.com
