Richie
Na,#2Consumer Suggestion
Thu, March 03, 2005
Well Charles, it sounds as though somebody at this Inphonic Company really had their way with you. To begin with, it is not T-Mobile's fault. Chasing what seemed like a great deal, you decided to go through an indirect dealer. I do not blame you, we all want to have great deals. The problem, however, with indirect dealers is that they could care less what happens to you once they 've gotten you to sign. See, Indirect dealers are all about selling. If you notice, Inphonic IS NOT T-Mobile. They are a dealer that sells T-Mobile, Sprint, Nextel, Cingular and other service providers. Indirect dealers get a commision from the big companies for signing people to contracts. So Inphonic might have screwed up many people's contract, but guess who has to deal with it??? Nope, not Inphonic, it's now stuck with the customer and the service provider. That's very unfair, it's also very unprofessional. It's always better to go directly to the actaul. Dealer. You might pay a little more. But it will be well worth it for the sake of saving questions, time, headaches, and even money because Indirect Dealers have a tendency to place people on bigger rate plans in order to maximize their own commision (the bigger the rate plan, the bigger the commision an indirect dealer gets). And I mean look, T-Mobile honored their part. They gave you the $50 rebate, which is the only rebate they were obliged to. Inphonic had their own rebate, which sounds very fishy and here's why. In order for rebates to be processed, T-Mobile requires that the original UPC panel from the box be sent to T-Mobile with the rebate forms. Therefore, Inphonic CANNOT be expecting the UPC panel if it is already going to T-Mobile. So basically Charles, you had to chose one or the other. T-Mobile did their part, Inphonic screwed you over. And by the way. T-MOBILE DOES NOT HAVE A 2 YEAR AGREEMENT. T-MOBILE IS THE ONLY COMPANY WHERE 2 YEAR AGREEMENTS DO NOT EXIST. My guess is that in Inphonic made you sign a seperate agreement stating that you would not cancel for two years in order to avoid chargebacks. So Charles, you can breath a little easier about that. You can call and verify yourself with T-Mobile about the length of your contract, it should be only one year. However, I would also suggest looking at your paperwork with Inphonic, as the 2 year thing has nothing to do with T-Mobile. The 2 year thing is probably something along the lines of having to pay Inphonic a seperate fee if you cancel your contract (because if you cancel, Inphonic then loses the commision they had originally made). My suggestion to all people is this, go straight to the big company. Indirect Dealers such as Inphonic, A1 wireless, PCS Division, Mobile Solution, PageComm, are always causing problems because they train their employees to sell sell sell and it's pretty much all they care about. Indirect Dealers spend little or no time on customer service training or how to ensure that contracts have been set up correctly, they could care less if you didn't get your rebates, as long as you sign and they get their commision.