- Report: #1426254
Complaint Review: Instacart - San Francisco California
Reported By:
Amber -
Oakland, California, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Instacart
50 BEALE ST STE 600 San Francisco, 94105 California, United States
Phone:
(888) 246-7822
Web:
www.instacart.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Instacart MAPLEBEAR INC InstaCart Will Steal Your $$$ San Francisco California
Bought a $150 unlimited delivery membership that was good for one year.
Had 11 months left on my membership. Sent email to [email protected] and complained that Target is no longer available so my membership is not as useful & would like a credit (since I only get stuff from Target & Whole Foods).
Rather than teling me what they can or can't do, the customer service rep just CANCELS my membership WITHOUT MY AUTHORIZATION! When I call & talk to a manager and ask them to reinstate my membership since I never canceled it, they claim they can’t since their system doesn't allow this. They tell me my only option is to spend another $150 for a brand new 12 month membership and my previous 11 months is just gone! They stole my money and are the most deceiptful, unethical and deceptive company I've ever dealt with.
Instacart = Bait & Switch
