Sarah
Hicksville,#2Author of original report
Tue, March 14, 2006
After reading J's entry regarding Integretel, i decided to take the same route. This would be my second and last phone call to them. The first phone call was just for the background details. I wrote a list of my questions, modeled after J's and let loose on Marcie at Integretel. After asking for the phone # in question, my first and last name (she needed the spelling for each), I asked her why she needed that info if her company was responsible for billing me. She gave me some bogus crap about how they had to log the info in their system to bring up my details. She pretty much had the same things to say as the person J spoke to. I kept asking her about the downloaded software and if i could have a detailed receipt showing what was downloaded. She said she was unable to provide that. When asked what the software does she said the user goes in with a username and a password to access the software. User? You mean ME? She said yes. I said, if that's so, then may i please have both the user id and password? No, it's against privacy laws. I heated up. I said, you're billing me fraudulently, you can't give me any info about WHY you're billing me, aren't YOU the one who is infringing on MY privacy? I asked for it to be credited. Then came the 50% reduction "deal". I asked for 100%. No, she can't do that. I said well then maybe when I alert the FTC, the FCC, and my lawyer, the reduction will be 100%. She gave me her supervisor Marissa. She too offered the 50% "deal. I said i would take it but that the other 50% would have to be handled by the FTC, the FCC and my lawyer. She said she would grant the 100% credit because i was "threatening" her. I told her i wasn't threatening her, i was exercising my rights as a consumer. She asked for my billing cycle and said it would be credited. So i wait. But a huge thank you to J in St Petersburg because i would have been one of those people asking dumb questions. Pray that my bill is credited.