- Report: #1120840
Complaint Review: Intelius - Internet Select State/Province
-
Author Not Confirmed
Why?
Intelius
Internet, Select State/Province, USA
Web:
Intelius.com
Categories:
Business Rating:
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Intelius Intelius premier Duped into becoming a premier member Internet Nationwide
Logged onto site to check out a phone number that repeatedly calls me. I was willing to pay the $4.99 fee but when the page loads I was duped into hitting a button that I thought had to be hit to see the information that I was seeking. The next thing I know is that I was charged the $4.99 PLUS a PREMIER MEMBERSHIP FEE that I have no need for but when I went to cancel the site explained that there would be future charges. I checked my CC account and found the charge for both fees. BEWARE, if you deal with this site. I don't end up paying for things that you did not plan on. I will update this to let everyone know if there ends up being more charges to my card in the future.
2 Updates & Rebuttals
jc2254
Odenton,Maryland,
Surprise refund
#2Author of original report
Thu, February 06, 2014
To my surprise Intellius sent an e mail telling me that the charge for Premier Membership would be refunded. I would hope that they would avoid this type of mistake by setting up the page so people would not hit the wrong button. I do take some responsibility because I was not reading everything before I "clicked". I was also happy to see the rebuttal from them. It at least shows that they do care about their reputation.
InteliusCustomer__Support
Contact Customer Care
#3UPDATE Employee
Thu, February 06, 2014
We apologize for any confusion arising from the use of our service and would like the opportunity to assist you.
A variety of services are offered during the Intelius checkout process. In this case, it sounds like the Intelius Premier Membership was activated through the acceptance of a full page offer advertised just prior to viewing the report. All of our services are non-contractual so there is no obligation to continue using the service.
If you still need assistance with your account, please visit the contact us page on the Intelius website for a variety of options to contact Customer Care.
