- Report: #346003
Complaint Review: Intelius - Internet
-
Author Confirmed
Why?
Intelius
www.intelius.com Internet, U.S.A.
Phone:
425-974-6100
Web:
N/A
Categories:
Business Rating:
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Intelius... Bogus Charges and Reply from Customer Service Internet
I have had the same experience with Intellius. I used it one time to find a cell phone number that keep showing up on my phone. Then I noticed a 19.95 subscription charge from them. I emailed and said cancel. happend again this month. This is the reply i received.
Dear ****,
Please accept my apology for my colleague's unprofessional response. Attached is a refund form.
Regards,
Dingo Dupa
Jr. Customer Service Specialist
On Fri, Jun 27, 2008 at 2:22 PM, wrote:
I do not exactly know what this email means or the flip attitude but I would appreciate a professional answer to my question!!!!!!!!!
> hey ****!
>
> On Thu, Jun 26, 2008 at 7:56 AM, wrote:
>
>> I have called you several times and cannot get through and have yet been
>> billed once again. I want my name and credit card out of your system
>> asap
>> or i am alerting my bank because I havent authorized it!>
>> > Hello! Thank you for contacting the Intelius customer service team!
>> > You can reach customer service at (425) 974-6100. We are open from
>> 6:30
>> > AM-4:30 PM PST Monday through Friday. We will be happy to assist you
>> when
>> > you call. ___________________________Thanks for using
>> > Intelifinder!Customer Service SpecialistPhone: (425)
>> > 974-6100Fax: (425) 974-6194www.intelius.com
THE ATTACHMENT that I received was a smoking pile of crap! An actual picture. This was on a debit card. I cannot get my card at of the system. I am canceling the debit card tomorrow and talking with my bank......
Tammy
Cookeville, Tennessee
U.S.A.
Dear ****,
Please accept my apology for my colleague's unprofessional response. Attached is a refund form.
Regards,
Dingo Dupa
Jr. Customer Service Specialist
On Fri, Jun 27, 2008 at 2:22 PM, wrote:
I do not exactly know what this email means or the flip attitude but I would appreciate a professional answer to my question!!!!!!!!!
> hey ****!
>
> On Thu, Jun 26, 2008 at 7:56 AM, wrote:
>
>> I have called you several times and cannot get through and have yet been
>> billed once again. I want my name and credit card out of your system
>> asap
>> or i am alerting my bank because I havent authorized it!>
>> > Hello! Thank you for contacting the Intelius customer service team!
>> > You can reach customer service at (425) 974-6100. We are open from
>> 6:30
>> > AM-4:30 PM PST Monday through Friday. We will be happy to assist you
>> when
>> > you call. ___________________________Thanks for using
>> > Intelifinder!Customer Service SpecialistPhone: (425)
>> > 974-6100Fax: (425) 974-6194www.intelius.com
THE ATTACHMENT that I received was a smoking pile of crap! An actual picture. This was on a debit card. I cannot get my card at of the system. I am canceling the debit card tomorrow and talking with my bank......
Tammy
Cookeville, Tennessee
U.S.A.
3 Updates & Rebuttals
Tammy
Cookeville,Tennessee,
U.S.A.
Intelius
#2Author of original report
Mon, June 30, 2008
This should not have been listed under category -Veterans Administration
Tammy
Cookeville,Tennessee,
U.S.A.
Intelius
#3Author of original report
Mon, June 30, 2008
This should not have been listed under category -Veterans Administration
Tammy
Cookeville,Tennessee,
U.S.A.
Intelius
#4Author of original report
Mon, June 30, 2008
This should not have been listed under category -Veterans Administration
