Complaint Review: International Profit Associates - Buffalo Grove Illinois

Rip-off Report Investigation:

Editor's UPDATE: Positive Rating and Recognition has been given to IPA International Profit Associates for its Commitment to Excellence in customer service.

Rip-off Report's investigation of IPA uncovers an ongoing commitment to total client satisfaction. This means that clients can expect the company will always work towards finding a mutually satisfactory resolution to any complaints or concerns, more importantly IPA is concerned with the new growth and success of their clients business and, IPA is listening carefully to what its clients are saying. After all, when becoming creative to make things better, making changes for the benefit of the business sometimes comes hard like any good lesson.

One top executive of the company stated to Rip-off Report, that IPA's corporate philosophy is based on the premise that IPA will advance itself through first advancing its clients. Their process starts by identifying what clients want, then reinforcing and continuing with its work, which ultimately leads to Client Company Life Cycle Management - what clients needs as they grow from start-up to maturity continuing through exit strategy and retirement for the business owner.

Rip-off Report has confirmed that IPA's approach to business includes a total corporate quality assessment. The result of which, leads to continual dedication to quality operations, client and employee relations, and innovation management. Rip-off Report was pleased to learn that the company's past and current approach to business is focused on its pledge to total commitment towards client satisfaction.

It is our opinion that large and small business owners can feel confident in the fact that IPA has worked with thousands of businesses in Canada and the United States. They are a full business development company and innovators in their field and have successfully helped thousands of businesses by providing new and innovative ideas and solutions for almost every type of business imaginable.

IPA recognizes that complaints posted on Rip-off Report (true or not) are issues that need to be addressed and if handled correctly can be valuable learning opportunities. With the feedback generated by Rip-off Report's Investigation IPA has made organizational changes allowing their clients a more streamlined approach to problem resolution and a total overall commitment to customer experience.

In summary, after our investigation, which included discussions with IPA Senior Management, Rip-off Report is convinced that the company has been and is committed to quality delivery of services resulting in total client satisfaction.

To demonstrate IPA's commitment to client satisfaction, and the rip-off report corporate advocacy program, we recommend you listen to testimonials from real IPA clients. You can listen to these testimonials by clicking on this link, www.ipaconsulting.com/video

Read more about IPA International Profit Associates Commitment to Excellence and Total Consumer Satisfaction and why consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike.

Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.

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NOW TO THE ORIGINAL REPORT THAT WAS FILED

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International Profit Associates Unethical Business Practices Buffalo Grove Illinois

I was a Senior Area Manager (SAM)with IPA working from March 10, 2008 to April 9, 2008. This company preys not only on the small to medium size business owners but also on its employees. IPA maintains that SAM employees will get pre-set appointments, receiving an average of 2-3 appointments a day. After being in the field and receiving these appointments I quickly found out that these were not appointments. The BC's (Business Coordinators) who set the appointments, sends the Senior Area Managers on wild goose chases. The majority of time when you arrive to the client's location you are met with irate feelings from the client because they never even heard of IPA much less have an appointment. Additionally, there were many times when I arrived at the client's facility for a so called appointment when the business owner was not even at the site. I brought this to the attention of my Zone Manager and I was quickly informed that these were NOT appointments; that is, these were leads/opportunities. What a farce, the appointment form that every SAM receives state in bold letters "Appointments." IPA's job ads specifically state that you will receive pre-set appointments. This is Grievance #1.

Grievance #2. I made two (2) sales my first week in the field and then another two(2) sales the following week. When I turned in my resignation, I was informed via a Report that all of my sales were canceled. This Report has a "Status Code" Column and I was unaware in reading this Report what the Status Codes meant. I was informed by my Amigo that "XCL" meant that the sale was canceled by the client. Needless to say, I was in shock and resigned effective April 9, 2008. I was later informed that these codes (not the report) are covered in the IPA Manual. This was a Manual handed out in the SAM's training, however, it was never referred to by the instructor. Due to the fact that this is a very important report you would think they would cover this in their SAM training. Unfortunately, they did not cover this in training. IPA is a scam and should be shut down due to their unethical business practices.

Richelle

Rochester, New York

U.S.A.