- Report: #1470203
Complaint Review: International Van Lines - San Francisco CA
Reported By:
timothy -
San Francisco, CA, United States
Submitted:
Updated:
-
Author Confirmed
Why?
International Van Lines
2002 Harrison Street San Francisco, 94103 CA, United States
Phone:
(954) 510-4483
Web:
iwww.internationalvanlines.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
International Van Lines International Van Lines Please. Do not allow this company to make an exciting time in your life miserable. Find another moving company! San Francisco CA California
My husband and I had to move from Denver to Philadelphia because my mother-in-law was diagnosed with terminal bone cancer. With news of our mother plus receiving new jobs back East we wanted to find the most highly rated moving service no matter what the cost to not have to deal with any more stress. This all happened in August but we have not wanted to go back to this place of anger but we believe it is important for consumers to hear our experience...IVL may do great work in the state of Florida but we could not have been treated more poorly.
They hired a third party company (SAFE WAY MOVING). They assured us we were in good hands but it could not have been more horrific of a situation. The movers were great upon arrival even though it ended up costing WAY more than we were quoted but the nightmare began when our things were delivered. They opened the side and our possessions were literally crumbled into one ball in the trailer. We were the last stop and they did not have moving dividers or anything holding our possessions in place. EVERYTHING was damaged. We were speechless...the staff unloading said that this was the worst they had ever seen with damaged possessions and then they continued to tell my husband and I about how poorly they were treated by the driver and how he stole their tips. When we confronted the driver calmly he was extremely rude and unprofessional just like his staff and they left without delivering our things into our warehouse. When we called we spoke with Jeremy Smith, he basically told us that we were out of luck because of the type of insurance we had and he did not even want to know what happened with our situation or even care to follow up with us nor did he offer any compensation. Moreover, we just wanted them find another third party company and to care about families in the future so they did not have to ever go through we had to AND THEY DID NOT CARE.
International Van Lines need to do better research with the companies they dispatch it was probably the cheapest for them which then the customers have to suffer with poor service. DO YOUR DUE DILIGENCE AND LOOK ELSEWHERE.
