- Report: #443733
Complaint Review: Internet Lumber / Canterbury Flooring / Simon Briggs - Mocksville North Carolina
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Internet Lumber / Canterbury Flooring / Simon Briggs
192 Industrial Blvd Mocksville, North Carolina, U.S.A.
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Internet Lumber / Canterbury Flooring / Simon Briggs, Never delivered my order, lied on the phone, went out of business Mocksville North Carolina
I ordered $1809.94 of quarter sawn white oak from Internet Lumber on 2/28/09. We were told that it would take approx 2 weeks for them to receive the lumber than another 4 or 5 days shipping to us so we should expect the lumber in three weeks. After three weeks we called and were told the lumber was still being dried in the kiln and they didn't know when they would receive it or ship it and to call back in 2 weeks.
We called back around 4/2 and they said they expected to recieve the lumber the next week (4/6) and would be shipping the lumber as soon as they received it. They shut their doors, turned off their phones and brought down their website on 4/7 without even letting us know they were out of business and of course, kept our $1809.94 - our money - our hard earned money. We used a debit card so we are not covered. And I believe they knew they were going under and lied to us especially in that last phone conversation.
I did some internet searching, found a cell phone number for Mr Briggs, have left two messages asking for my money back. But no response.
I also found that he is the owner of Canterbury Flooring - see (((link redacted))) and on another website sited as a sales person at Canterbury. I called Canterbury Flooring, they denied he owned the company stating he was only an investor and was never in the office which I believe to be a lie.
My advice - do not buy from Canterbury Flooring. If their sister company Internet Lumber - which was owned and operated by Simon Briggs- went out of business then Canterbury can't be far behind.
Mr Briggs, if you read this, please give me my money back - it is not your money to keep just because you could not survive these hard economic times. My husband and I don't make a lot of money but had saved for years in order to build our own home ourselves. We were right down to the end of what we had and you have taken a big chunk of. I want it back - since you never delivered the lumber it was never yours to keep.
Rh
Pecos, New Mexico
U.S.A.
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
We called back around 4/2 and they said they expected to recieve the lumber the next week (4/6) and would be shipping the lumber as soon as they received it. They shut their doors, turned off their phones and brought down their website on 4/7 without even letting us know they were out of business and of course, kept our $1809.94 - our money - our hard earned money. We used a debit card so we are not covered. And I believe they knew they were going under and lied to us especially in that last phone conversation.
I did some internet searching, found a cell phone number for Mr Briggs, have left two messages asking for my money back. But no response.
I also found that he is the owner of Canterbury Flooring - see (((link redacted))) and on another website sited as a sales person at Canterbury. I called Canterbury Flooring, they denied he owned the company stating he was only an investor and was never in the office which I believe to be a lie.
My advice - do not buy from Canterbury Flooring. If their sister company Internet Lumber - which was owned and operated by Simon Briggs- went out of business then Canterbury can't be far behind.
Mr Briggs, if you read this, please give me my money back - it is not your money to keep just because you could not survive these hard economic times. My husband and I don't make a lot of money but had saved for years in order to build our own home ourselves. We were right down to the end of what we had and you have taken a big chunk of. I want it back - since you never delivered the lumber it was never yours to keep.
Rh
Pecos, New Mexico
U.S.A.
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
5 Updates & Rebuttals
Jimmytwoshoes
Charlotte,North Carolina,
U.S.A.
2 companies?, yet one address
#2Consumer Comment
Fri, June 12, 2009
I have been looking for a certain type of rough lumber and was recommended to Internet Lumber by a friend who says he's always had a good experience with the company, being a large-quantity academic buyer (and also unaware that they'd gone out of business). I came across this post (ripped-off in N.M.) and, enjoying a thorough internet research, noticed that although Canterbury Flooring claims no relationship to the now defunct Internet Lumber they register the same physical location, 192 Industrial Drive, Mocksville, NC. Add to this odd coincidence that Canterbury is trying to rectify problems with ripped-off customers, albeit with the bank's money, I really doubt these are 2 separate entities. Buyer beware, especially in these times and over the internet.
Jimmytwoshoes
Charlotte,North Carolina,
U.S.A.
2 companies?, yet one address
#3Consumer Comment
Fri, June 12, 2009
I have been looking for a certain type of rough lumber and was recommended to Internet Lumber by a friend who says he's always had a good experience with the company, being a large-quantity academic buyer (and also unaware that they'd gone out of business). I came across this post (ripped-off in N.M.) and, enjoying a thorough internet research, noticed that although Canterbury Flooring claims no relationship to the now defunct Internet Lumber they register the same physical location, 192 Industrial Drive, Mocksville, NC. Add to this odd coincidence that Canterbury is trying to rectify problems with ripped-off customers, albeit with the bank's money, I really doubt these are 2 separate entities. Buyer beware, especially in these times and over the internet.
Jimmytwoshoes
Charlotte,North Carolina,
U.S.A.
2 companies?, yet one address
#4Consumer Comment
Fri, June 12, 2009
I have been looking for a certain type of rough lumber and was recommended to Internet Lumber by a friend who says he's always had a good experience with the company, being a large-quantity academic buyer (and also unaware that they'd gone out of business). I came across this post (ripped-off in N.M.) and, enjoying a thorough internet research, noticed that although Canterbury Flooring claims no relationship to the now defunct Internet Lumber they register the same physical location, 192 Industrial Drive, Mocksville, NC. Add to this odd coincidence that Canterbury is trying to rectify problems with ripped-off customers, albeit with the bank's money, I really doubt these are 2 separate entities. Buyer beware, especially in these times and over the internet.
Jimmytwoshoes
Charlotte,North Carolina,
U.S.A.
2 companies?, yet one address
#5Consumer Comment
Fri, June 12, 2009
I have been looking for a certain type of rough lumber and was recommended to Internet Lumber by a friend who says he's always had a good experience with the company, being a large-quantity academic buyer (and also unaware that they'd gone out of business). I came across this post (ripped-off in N.M.) and, enjoying a thorough internet research, noticed that although Canterbury Flooring claims no relationship to the now defunct Internet Lumber they register the same physical location, 192 Industrial Drive, Mocksville, NC. Add to this odd coincidence that Canterbury is trying to rectify problems with ripped-off customers, albeit with the bank's money, I really doubt these are 2 separate entities. Buyer beware, especially in these times and over the internet.
Rh
Pecos,New Mexico,
U.S.A.
Contacted by Jerry Little at Canterbury Flooring
#6Author of original report
Thu, April 16, 2009
Mr Little contacted me and advised me on how to get my money back. Since I used a debit card, my transaction should be insured. He also explained that Canterbury and Internet Lumber while having several investors in common are not connected in anyway - that they are two separate companies and that to advise people through this venue to not buy from Canterbury Flooring is unfair. Mr Little further explained that for those people who purchased flooring from Internet Lumber: 'We are trying to help them either get their money back through their credit card companies or if they paid by check or wire transfer, we are honoring their purchases even though we are not going to get paid to run their floors' 'We are trying to uphold our reputation in these difficult times. We are going above and beyond to help customers left in limbo by InternetLumber's closing and to suggest otherwise is a true misrepresentation of the facts.'
