- Report: #858073
Complaint Review: INTUIT GO PAYMENT - Woodland Hills California
Reported By:
Javier -
Homestead, Florida, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
INTUIT GO PAYMENT
21215 Burbank Blvd, Suite 100 Woodland Hills, 91367 California, United States of America
Phone:
800-397-0707
Web:
www.gopayment.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
INTUIT GO PAYMENT Withdrew $676.92 from my checking account without authorization Woodland Hills, California *EDitor's Suggestions on how to get your money back into your bank account when someone wrongfully takes it from you!
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Intuit GoPayment charged back $676.92 from my checking account without authorization. They sent me a Chargeback Debit Advice via e-mail on the 15th of March to which I promptly answered on the 16th of March at around 6 a.m. EST, providing all the required documentation they requested of me.
The Chargeback was due to a report of fraud on behalf of one of my customers who couldn't remember what the charge was for. I am a mobile mechanic and on February 24, 2012, I replaced a fuel pump on a 2003 Chevy Silverado. After receiving the Chargeback Debit Advice from Intuit and providing the documentation to, I phoned my customer and she apologized for not remembering the charge for the vehicle repair.
She also stated that she contacted her bank on March 15, 2012 to advise them that there was no fraudulent charge and that it was a mistake on her part. She also contacted Intuit to clear up the situation and have my funds returned, but they refused to speak to her.
After providing a signed letter stating that the charge was in fact authorized, a copy of the receipt for services rendered and a copy of the Chargeback notice on March 16, 2012, Intuit proceeded to debit my checking account anyway on March 19, 2012.
Needless to say I was very upset and proceeded to contact their customer service department. After a lengthy hold, I inquired as to why they had debited my account when I had provided all the documentation they requested the very same day I received their notice and there was no doubt that the charge was legitimate?
After 2 calls, I received a call back from them. I was informed by one service rep that my account had been closed. When I inquired as to why?, the service rep transferred me again to another rep. in security.
This one stated that she had closed my account because my transactions were considered a risk factor. I asked what did she mean by that, to which she stated "you have 4 transactions in less than two months and one of them is fraudulent, wouldn't you consider that a security risk"?
I tried to reason with her that there was no fraud involved and that it was all a mistake on behalf of my customer and that I had provided the requested documentation in a timely manner. She then responded that "I didn't know that Sir".
At this point my blood was boiling. I asked her how could the company automatically charge me with fraud without consulting the other department(s) in order to ascertain whether indeed there was fraud committed? She said "that's not my job".
Bottom line, they told me it would take up to 60 days to determine whether my funds would be returned to me. To top the whole situation off, she had the gull to ask me if I wanted to reactivate my account. I pretty much just hung up on her at that point.
Stay away from Intuit GoPayment Solutions. Their service SUCKS!!! You will get ripped off sooner or later. Your best bet and one I'm going to use from now on is PayPal.
P.S. Be advised that I have first hand knowledge that there are hackers that can steal your customer's credit card information when using Intuit or any other credit card service over the phone; IT IS NOT A SECURE TRANSACTION!!!
My customer actually believes this is what happened to her because she had 3 fraudulent charges on her card and the problems started right after I used Intuit.
EDitor's Suggestions on how to get your money back!
HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:
Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.
According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.
If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.
Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!
DO NOT TAKE NO FOR AN ANSWER!
Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.
And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.
Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.
If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.
CHARGES TO YOUR CREDIT CARD
If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.
Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.
And good luck Let us know how you do!
ED Magedson Founder RipoffReport.com Author of www.ripoffrevenge.com
Rip-off Report PO Box 310, Tempe, Arizona 85280
The Chargeback was due to a report of fraud on behalf of one of my customers who couldn't remember what the charge was for. I am a mobile mechanic and on February 24, 2012, I replaced a fuel pump on a 2003 Chevy Silverado. After receiving the Chargeback Debit Advice from Intuit and providing the documentation to, I phoned my customer and she apologized for not remembering the charge for the vehicle repair.
She also stated that she contacted her bank on March 15, 2012 to advise them that there was no fraudulent charge and that it was a mistake on her part. She also contacted Intuit to clear up the situation and have my funds returned, but they refused to speak to her.
After providing a signed letter stating that the charge was in fact authorized, a copy of the receipt for services rendered and a copy of the Chargeback notice on March 16, 2012, Intuit proceeded to debit my checking account anyway on March 19, 2012.
Needless to say I was very upset and proceeded to contact their customer service department. After a lengthy hold, I inquired as to why they had debited my account when I had provided all the documentation they requested the very same day I received their notice and there was no doubt that the charge was legitimate?
After 2 calls, I received a call back from them. I was informed by one service rep that my account had been closed. When I inquired as to why?, the service rep transferred me again to another rep. in security.
This one stated that she had closed my account because my transactions were considered a risk factor. I asked what did she mean by that, to which she stated "you have 4 transactions in less than two months and one of them is fraudulent, wouldn't you consider that a security risk"?
I tried to reason with her that there was no fraud involved and that it was all a mistake on behalf of my customer and that I had provided the requested documentation in a timely manner. She then responded that "I didn't know that Sir".
At this point my blood was boiling. I asked her how could the company automatically charge me with fraud without consulting the other department(s) in order to ascertain whether indeed there was fraud committed? She said "that's not my job".
Bottom line, they told me it would take up to 60 days to determine whether my funds would be returned to me. To top the whole situation off, she had the gull to ask me if I wanted to reactivate my account. I pretty much just hung up on her at that point.
Stay away from Intuit GoPayment Solutions. Their service SUCKS!!! You will get ripped off sooner or later. Your best bet and one I'm going to use from now on is PayPal.
P.S. Be advised that I have first hand knowledge that there are hackers that can steal your customer's credit card information when using Intuit or any other credit card service over the phone; IT IS NOT A SECURE TRANSACTION!!!
My customer actually believes this is what happened to her because she had 3 fraudulent charges on her card and the problems started right after I used Intuit.
EDitor's Suggestions on how to get your money back!
HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:
Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.
According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.
If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.
Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!
DO NOT TAKE NO FOR AN ANSWER!
Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.
And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.
Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.
If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.
CHARGES TO YOUR CREDIT CARD
If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.
Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.
And good luck Let us know how you do!
ED Magedson Founder RipoffReport.com Author of www.ripoffrevenge.com
Rip-off Report PO Box 310, Tempe, Arizona 85280
Report Attachments
2 Updates & Rebuttals
dukesadog
Goodlettsville,Tennessee,
United States of America
Avoid Intuit as a credit card processor
#2Consumer Comment
Wed, January 25, 2017
We had a chargeback levied against our business as well and they do not notify you in advance. In fact you will not hear from them until you cut off their money supply. Then they will call you with threats. With our case the chargeback was denied by the customers credit card company but intuit decided lets take the money anyway. Within 24 hours of stopping payment Intuit had 3 collection agencies on us calling all day without any explanation at all of why they were doing the chargeback to begin with and you are lucky that you got email notification at all. Also something to add is you paid fees to process that charge. Intuit will withdraw the entire amount from your account. So example would be you were paid 500 dollars by the customer and intuit took lets say 50 dollars. They are going to take 500 dollars out and then double that fee to 100.00 and hit you both ways with that fee again. Then they will send it to collections as 600.00 you owe them. Quite the scam and they will say their terms of service you agreed to when signing has it all laid out for them to steal from you.
Larry
Phoenix,Arizona,
U.S.A.
Use a local bank
#3Consumer Suggestion
Fri, March 23, 2012
Javier,
This is not meant as an insult, but you are a credit card processor's worst nightmare. You have a mobile business, you are performing a service, you have few transactions (4 in two months), and you have high-dollar transactions. My wife and I have been in similar businesses and always find it difficult to get on board with a processor.
The processors love merchants who have a high-volume of low-dollar transactions. This is because there are few charge-backs to begin with and there is enough money floating around to cover a disputed transaction. Those who sell goods are preferred over those who offer services.
The problems with services are endless. Even the most honest customer can dispute the charge if he is not satisfied with what you did. I have seen situations where a customer uses a relative's card (with or without permission), receives the service, and then the relative disputes the charge.
My first suggestion is to just quit taking credit cards. Two transactions per month just are not worth it. But if you feel that you need to take credit cards, go to your local bank. Yeah, they may take a larger hit but if it is a truly local bank you will not be dealing with nameless clerks on the phone and response should be quicker.
