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  • Report:  #344862

Complaint Review: It's Leaking Again Roofing And Contracting - Lawrenceville Georgia

Reported By:
- Villa Rica, Georgia,
Submitted:
Updated:

It's Leaking Again Roofing And Contracting
385 BORN STREET SUITE A Lawrenceville, 30045 Georgia, U.S.A.
Phone:
770-876-6100
Web:
N/A
Categories:
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If you have a roof that needs repairing or any other issues with your home, don't hire IT'S LEAKING AGAIN ROOFING in Lawrenceville, GA. I hired them in early June and it's almost July and the roof is still not complete. Although they have made several trips to the home, the company has yet to complete the job, because of their inexperienced workers. Their main reason for why they haven't completed the job is because their most experienced roofers/painters are needed on other sites and my home is too far. TJ Jones is the owner of the company and has been in business apparently for over 14 years. His organization lacks serious organization as there are no calls to let the customer know when his crew is unable to make it to your home and there is never a time committment provided. Customer service is almost the pits because he tells you whatever is that he needs to in order to get you off the phone. Now he's begun ignoring phone calls and his receptionist Christine guards his emails like a hawk so of course complaints are not getting to him other than by voicemail - if he's actually checking and listening to them. My home now has green, blue, cream and grey colored paint, when it should only have blue, cream and grey. Shingles are missing from valleys, there is a thin layer of blue paint (from the sprayer) that is overlaying the cream colored areas, blue paint on my front porch, sidewalk and driveway. Nails and pieces of shingles through out my front yard. Lets not forget the oil stains left in my driveway from one of his vehicles. This is a brand new home (less than a year old). This is one company that doesn't need referrals from other African American customers as it's apparent only their Caucasian customers are worth the extra effort. Today I have to take time off from work and go to his location to pick up the missing shingles and paint remover and hire someone else to finish up the job.

(Job is still unfinished and it's been almost a month out.) Just a warning for anyone in the surrounding Atlanta metro areas who may be considering using their services.

Chandra

Villa Rica, Georgia

U.S.A.


2 Updates & Rebuttals

Killer

Pine Lake,
Georgia,
This Guy is Tricky Do not sign his contracts!

#2Consumer Comment

Fri, February 20, 2015

He will offer such a good price that you can not refuse, make you feel as if he cares about you and cares about your unfortunate situation, claim he will finish his work but will leave it half complete or poor workmanship. 

 However when a price is too good to be true there usualy is a reason.  Warning do not give him any credit card information, he will charge it up before starting or doing any work and for any reason you decide to cancel his contract, he will charge you %!15 !!!!!!!!  do not sign his contracts. He charged my card the entire amount of the contract before he started the work, I canceled with him verbally, emailed , and text, when I put in for dispute with the credit card company, he lied telling them I did not cancel and tried to send in conflicting contracts as if it was one. I am still trying to get them to referse the charges.

He has managed to keep a A+ rating with most of the consumer agencies including the BBB don't believe it. He will try and get you to sign his ripoff contract do not do it!  In the end he will rip you off!

you hear the name TJ Hotep run the other way! He has been in the business for a long time and has manage to learn all the loop holes from changing his name around, to filing his payments under his resturant Flavor in Swanee Ga, I do not no the tax law but this sounds illegal to me.

He is a SCAM ARTIST!

Best regards hardwoking consumers

 

 


Its Leaking Again Roofing

LAWRENCEVILLE,
Georgia,
U.S.A.
BETTER BUSINESS BUREAU AND GWINNETT COUNTY COURTS SIDE WITH ITS LEAKING AGAIN ROOFING

#3REBUTTAL Owner of company

Thu, September 18, 2008

Chandra has lost in her complaint with the Better Business Bureau and the Gwinnett County Courts so she has resulted slandering our company on the internet. We fully intend to counter sue for ruining our good reputation. We have been in business for well over a decade and we have this one complaint. We do take serious consideration any complaint a customer may have and do everything possible to rectify the situation. Chandra has committed insurance fraud and was upset with our company when we would not paint a portion of her home for free. We were only contracted to install one layer of shingles over an existing damaged roof. The roof has been completed and Chandra stated in court the roof was of good quality. Her complaint was a dormer had been missed. We sent workers out to her property to rectify the situation once we learned of the problem. Chandra sent our workers away and refused to let them complete the work. As for the insurance fraud, Chandra received $5000 in the initial payment from the insurance company spent half of the money and when the roof needed additional work and funding she spent the money and had to refile for more money with the insurance company. She went through Craigslist to obtain an estimate. We provided an estimate on the information she supplied. She neglected to have the correct pitch, need for a two plus story steep team, and amount of squares for the roof. We gave her the exact price for the services she requested. She under quoted in order to obtain extra spending money for her own personal gain. As for the matter of the painting. Anyone who e-mails us in regards to this matter we would be happy to supply you with her contract. No where on the contract is a single word about painting. We helped her with finding a sub contractor. She refused to pay the workers after having them work until 1 am. They also do not work for free. We have completed everything our contract has obligated us to complete. As for our company treating Caucasian customers better than any other is wrong. We do have a customer preference and that is toward the paying customer, because once again we do not work for free. Our company has a diverse work force and we appreciate all of our paying customers no matter what race they may be. We are in business to make money, and provide excellent customer service, along with providing exceptional home improvement services. We have many positive references and customers and would be happy to supply a reference list to any interested parties.

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