Complaint Review: IVD Recovery - Orlando Florida

I was contacted by IVD Recovery by phone several weeks ago.  I listened to what they had to say and said there service sounded good.  When it got to the point where they were asking for money up front I said that getting services for credit card debt I wasn't comfortable giving them more money ($1100.00) up front to help me.  At the point, I said that I wasn't interested but they told me that they had already set up a file for me and I had my own personal assistant, Don Samuel.  That I could not back out, and I said that I could that I had not signed anything and I was no longer interested.  That is when I was told I needed to speak to their in house legal individual, attorney Heather Klein.

Heather Klein was bullying, unkind, and cruel in the words that she used as I tried to explain my family situation with a daughter that was mentally ill and that I didn't need this kind of harrassment.  Heather Klein told me I was lying to get out of paying for a service I agreed to pay for and that she could play the tape for me where I said I would go along with their service.  She threatened to take me to collection if I didn't give them all of the personal information they asked for so they could help me get out of debt.  "After all, it didn't take you overnight to get into all that credit card debt."  Attorney Heather Klein, as she kept repeating her authority at IVD, played on my emotional weaknesses and I caved and was given back to Don Samuel emotionally beaten and forced to use money that I had saved to take my ill daughter on a vacation.

Two days later, I e-mailed my attorney and told her what had happened and told her that I thought I had been scammed.  My attorney researched IVD Recovery and also called the attorney at IVD.  My attorney contacted me and said that, "Needless to say, my contact with Heather Klein did not go well."  My attorney has filed a complaint with the Florida Bar Association because it seems that Heather Klein is not listed as an attorney to practice law in the state of Florida.  I've since taken all the safety precautions that I can and I made one last phone call to IVD to request my money back from Don Samuel.  I knew I had 60 days to ask for a refund but Mr. Samuel said I needed to speak to his boss and I said I would speak to anyone but Heather Klein.  The person that came on the line was abusive, rude, and wouldn't let me finish my sentence about having taken care of my credit card issues myself and that I was within the 60 days to ask for a refund.  This woman said her name was "Donna" but it was very clear that i had once again been given to Heather Klein.  I said that by the forms from IVD I was within my rights to request a refund and Donna/Heather started ranting about Heather Klein had never said she was an attorney.  I was confused at the time because I wasn't aware that my attorney had sent forms to Florida yet or that Ms. Klein had received them and that this person was bringing that topic up since I hadn't.  I know I will probably never see my $1100.00 again and I'm not an easy person to scam but I got caught at a very emotionally low period and Heather Klein needs to be put in jail for all the illegal harm she has done to innocent people such as myself.  IVD Recovery is a scam-please beware dear friends.