- Report: #346355
Complaint Review: Ivory White - Boulder Colorado
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Ivory White
Return Dept 6205 Lookout Rd. Unit D Boulder, CO 80301 Boulder, 80301 Colorado, U.S.A.
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Ivory White False information given out on returns. Unwilling to refund money. Boulder Colorado
It's the classic "gotcha" scam on returns that this company seems to make their money off of unsuspecting consumers.
I've already contacted my credit card comapny to refute the charge of $78.41 and I have sent the entire product, including their "free" trial portion back to their Return Department. I have the mailing tracked through USPS so they can not claim they never received the package.
All I got from their "Customer Service Department" was a series of "I'm sorry, but there is nothing I can do for you" and when I told them that I never received a confirmation number when I cancelled the program, again I got the round about way of them saying "Gotcha".
When I asked for a manager, I was told they couldn't put me on hold and I may have to wait as much as an hour to get a call back from a manager. I wonder why? We're other satisfied customers calling to sing the praises of this company.
Don't fall for this, especially if you're thinking you'll get a free Visa Gift Card or free any thing. It's a three card monte that you're walking into.
GV
Henderson, Nevada
U.S.A.
I've already contacted my credit card comapny to refute the charge of $78.41 and I have sent the entire product, including their "free" trial portion back to their Return Department. I have the mailing tracked through USPS so they can not claim they never received the package.
All I got from their "Customer Service Department" was a series of "I'm sorry, but there is nothing I can do for you" and when I told them that I never received a confirmation number when I cancelled the program, again I got the round about way of them saying "Gotcha".
When I asked for a manager, I was told they couldn't put me on hold and I may have to wait as much as an hour to get a call back from a manager. I wonder why? We're other satisfied customers calling to sing the praises of this company.
Don't fall for this, especially if you're thinking you'll get a free Visa Gift Card or free any thing. It's a three card monte that you're walking into.
GV
Henderson, Nevada
U.S.A.
