- Report: #1401752
Complaint Review: Jackie's Notary Services - Shreveport Louisiana
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Jackie's Notary Services
6202 Hearne Ave. Shreveport, 71108 Louisiana, USA
Phone:
3182163163
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Jackie's Notary Services Notary Shreveport Louisiana
Please check into Intuit Go-Pay, they are riffing business off. I contact the company about this $10,000 bill that was coming to my office, I was told they would look into it. Two years later its on my credit report and creditor are calling my Business. This is what the debt collector email me. Per our conversation earlier this month, I have attached the documents you requested verifying the amount due to Intuit. First, let me say that this is a very unfortunate situation for both you and our client. Please allow me to explain the details of what has transpired.
At some point prior to June 24, 2015, computer hackers, either by a phishing email that identified itself as coming from Intuit, or by some other means, lured someone at Jackie’s Notary Service to either click on a link or open an attachment. When that occurred, the hackers were able to install malware on the company’s computer system enabling the hackers to steal and transmit information the computer contained, including the Logon ID and Password needed to access the company’s online Merchant Service Center account at Intuit.
Once accessed, the hackers were allowed to make any changes to the merchant account that could be done in the normal course of business. One of the changes they made was to the bank account that the merchant credit card transactions were deposited into. Shortly after the bank account was changed, the hackers began processing fraudulent credit card transactions in hopes that the transactions would close and the deposits would be made to the new, fraudulent, bank account. That is, indeed, what happened. Unauthorized transactions were run and the funds were deposited into the new bank account that only the hackers could access.
Please be advised, however, that upon input of the new bank information, Intuit immediately sent a confirmation email to the address on file. Since normal credit card transactions take a day or so to fund, had Intuit’s email been immediately responded to, the transactions could have either been stopped, or the bank account information changed back so that the deposits could have been redirected. Unfortunately, that was not done. The unauthorized transactions ultimately ended in cardholder disputes (chargebacks), which now Intuit has had to take a substantial loss. I do need to be clear here. At no point was Intuit’s computer system compromised, nor could the malware have been activated by simply.
