Mark
Hurtsville,#2Consumer Comment
Mon, January 17, 2005
After all the arguing, asking, getting promises that never get kept and money spent, I quit. Jackson Hewitt completely and successfully stole my money. I sent them 20k 18 months ago. I followed all the pre-established processes and followed all the advice of several of their employees and support staff. I leased the required space with the correct amount of frontage, took any training that was available. Bought software upgrades to their system. I have had enough of their promises that they would come through. I send emails, the preferred line of communication, they say it is a faster response time method. I would hate to find out what they would consider slow, but I did what they asked me to do. They promise a field rep would come by and take an overview of my office with suggestions, nothing has come of that. I feel I have been left to sink. [email protected] told me during the sales process they are a first class business the will be there to help me succeed. I have nothing but problems; I have emailed corp., and called until I'm blue in the face. I get either someone on the phone that does not know how to answer questions or no response at all. I want my money back, and will be persistent until I get a response from Jackson Hewitt.
Michael
Jacksonville,#3UPDATE EX-employee responds
Thu, January 13, 2005
Jackson Hewitt is one of the biggest scams around. They love signing up new franchises for that big old "franchise fee". It's a joke because you spend all this money on a franchise and the only thing you really bought is a name. If had known that going in I would have just hung out a sign saying I was Jackson Hewitt. Because with the franchise fee and the additional charges I am out about $70,000 when if I had just purchased the equipment rented the space and hired some workers I would have the same old useless business but about $30,000 more. See the thing is any training you hope to receive that will enable you to run the business effectively is not available instead there is some useless information they feed you and call it training and say you're ready.