Karla- Ezunsecured.com
Reno,#2UPDATE Employee
Wed, October 22, 2008
Biz7922 Sun City, California U.S.A. Better Business Burea If you have a complaint, you should also file a complaint with the Better Business Bureau, so others who are researching this company can go see it as well. This is a second report that I have read with this issue. This company is very deceptive in the fact that none of this information is disclosed on their website about a 'review fee.' The website only states: What fees do you charge? We charge a one-time Success Fee once you are approved and receive your funds, which we will explain to you in writing once your Application has been received. - The statement on our website is correct. We do not charge any additional fees. The client pays a deposit for services which is fully credited to their Success Fee. This is only a "Deposit" not an additional expense.
Biz7922
Sun City,#3Consumer Comment
Wed, September 03, 2008
If you have a complaint, you should also file a complaint with the Better Business Bureau, so others who are researching this company can go see it as well. This is a second report that I have read with this issue. This company is very deceptive in the fact that none of this information is disclosed on their website about a "review fee." The website only states: What fees do you charge? We charge a one-time Success Fee once you are approved and receive your funds, which we will explain to you in writing once your Application has been received. After reading these two articles, I know not to use this company and would be a waste of my time and would lose my money to a "review fee." Every loan company does not take money upfront and only charges after a service has been rendered. There is something wrong if they charge you in the beginning. Furthermore, in this kind of lending environment and credit crunch, there are no lenders left who will lend you $250,000 going stated income. I have searched high and low and not found a bank. If conventional banks are not lending, who will? If it is too good to be true, it must be. Thank you for letting me know about this company and saving my money and time.
Rvm-victom
Sylmar,#4Author of original report
Thu, June 12, 2008
I am now completely satisfied with the outcome.
Karla- Ezunsecured.com
Reno,#5UPDATE Employee
Wed, June 11, 2008
I am the Client Satisfaction Manager with EZUnsecured.com, and have spoken to and tried to come to an agreement with Robert. Soon after Robert's file came in for processing at EZUnsecured.com, we had to terminate some staff members. Most of the staff members that Robert mentioned in his post were terminated. I explained this issue to Robert when I spoke to him, and expressed my apologies for the inconvenience. I offered to give him a credit for the Review Fee that he had paid upon his first funding. He was unwilling to negotiate or cooperate with me, and only demanded a refund of his Review Fee. The Review Fee is a fee that clients pay to have us analyze their credit situation, and guide them and coach them through repairing any derogatory marks on their credit. We clear up anything that could possibly cause denials from the Lenders. Once we have them in a strong position to be submitted to the Lenders, we make submissions on their behalf and coach them through that process also. We are a consulting company, and offer our services for a fee. In Robert's case, the process had taken longer than it was supposed to due to a temporary staffing issue. The management staff agreed that his file was delayed, and accepted responsibility for that, but still wanted to continue working his file and get him the funding he was looking for. We were willing to credit him back his Review Fee upon funding. The contract that Robert signed does state that the client has the right to cancel at anytime, however, it also states very clearly that the Review Fee is non-refundable. I also spoke to Robert again after we found out that he posted this report. In an effort to protect the integrity of our company, I offered to go ahead and refund the Review Fee to him, and in return, he agreed to remove this posting. The $600 non-refundable Review Fee was not worth having our company name falsely slandered across the internet. I did exactly as I said I would do, and immediately issued the refund of the entire $600 on Friday 6/6/08. Today is 6/12/08, and Robert still has not kept his end of the agreement. In the end, we tried to render the service that Robert paid for, but he did not want to cooperate with us after the delay. We wanted to render the service that he paid for, but he chose to cancel. The Review Fee is non-refundable, but we refunded it anyway. We have done our best to work with this client, and yet he has still not removed this posting as he said he would. EZUnsecured.com is an honest company. We are in the business of helping people get money to start and expand businesses. We have many satisfied clients. Unfortunately, Robert did not end up to be one of them, and we are sorry for that, but we did everything we could to try to accommodate him. Karla Client Satisfaction Manager