Complaint Review: Jazz Gourmet Foods - Nationwide

The following email correspondence is self-explanatory:

From: Harvey

To: [email protected]

Sent: Friday, January 27, 2006 11:01 PM

Subject: Last attempt before filing complaint on 10-08-05 order!

....Just picked up this new contact email address, on your website. Unless you can immediately provide me with a satisfactory explanation (...AND REASONABLE OFFER FOR RESOLUTION...) on your consistantly, appauling service (I have also called and left telephone messages at your 1-866-323-5299 number, all to no avail!), I will be sure to post my experience with your company, on a few choice websites, so that others may be warned of your business practices, before considering purchase of your books and products!

Harvey

From: Harvey

To: [email protected]

Sent: Saturday, January 21, 2006 10:01 PM

Subject: Fw: Jazz Gourmet Foods Order Receipt STILL NO ORDER!!!

Please respond to the following emails (....and my October 8, 2005 order - NOT RECEIVED!).

Harvey

----- Original Message -----

From: Harvey

To: Bruce Carter

Sent: Saturday, January 07, 2006 10:22 PM

Subject: Re: Jazz Gourmet Foods Order Receipt STILL NO ORDER!!!

Mary,

This is getting even more ridiculous! You wrote on Dec. 7th, I will re ship to you first thing in the morning.."

STILL, NO TRACKING NUMBER! NO ORDER! NOT EVEN ANY COMMUNICATION FROM YOUR END!

What horrific customer relations! I have a business I want to get started, and things to do!

Harvey

----- Original Message -----

From: Bruce Carter

To: Harvey

Sent: Wednesday, December 07, 2005 6:09 PM

Subject: RE: Jazz Gourmet Foods Order Receipt

Hi Harvey sorry, some one must have dropped the ball I will re ship to you first thing in the morning and send a new tracking number via email. Our office is on a holiday schedule until January 5th. Once I send you the tracking slip please respond by email so I get your messages.

Thank you again and truly sorry for the problem you have had I'll make sure you get some extra goodies.

Mary

-----Original Message-----

From: Harvey

Sent: Wednesday, December 07, 2005 3:42 PM

To: [email protected]

Subject: Fw: Jazz Gourmet Foods Order Receipt

Mary jazzfoods.com,

I just now, left you a message at: 1-866-323-JAZZ (5299), regarding attached October 8, 2005 order, which I still have not received (...And nor have you even responded to my subsequent November 20,2005 E-mail follow-up)! My phone number is 480-460-5115.

....Do not hesitate to include a couple of complementary hot sauce test bottles for the delay and mixup.

Thanks - Harvey

----- Original Message -----

From: Harvey

To: [email protected]

Sent: Sunday, November 20, 2005 9:28 PM

Subject: Re: Jazz Gourmet Foods Order Receipt

I have heard 'NOTHING' from you since October 8, 2005! WHERE IS MY ORDER, PLEASE?! See order confirmation, below.

Harvey

----- Original Message -----

From:

To:

Sent: Saturday, October 08, 2005 11:51 PM

Subject: Jazz Gourmet Foods Order Receipt

> Thank you for your order. Please allow up to 2-3 weeks for delivery.

>

> ========== GENERAL INFORMATION ==========

> Company Name: Jazz Gourmet Foods

> Date/Time: 10/9/2005

>

> ========== ORDER INFORMATION ==========

> Payment Method: AMEX

> Order: OnlineOrder_0000xxxx

>

> Item Name: How To Start Your Own Food Business

> Item #: BOOK-1

> Unit Price: $99.95

> Quantity: 1

> Ship Method:

>

> Item Name: Jazz Inferno Honey-Habaero 9.5oz Bottle

> Item #: JZ10-I

> Unit Price: $7.95

> Quantity: 1

> Ship Method:

>

> Shipping & Handling: $8.80

> Grand Total: $116.70

>

Harvey

Phoenix, Arizona
U.S.A.

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