- Report: #1440064
Complaint Review: Jessica Rich Collection - Beverly Hills CA
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Jessica Rich Collection
269 S Beverly Dr, Suite 1269 Beverly Hills, 90212 CA, United States
Phone:
8668601725
Web:
https://jessicarich.com/
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Jessica Rich Collection Jessica Rich Shoes Sent mis-sized shoes and received late. Order couldn't be located and store kept giving different excuses. Beverly Hills CA
My daughter ordered the clear shoes from Jessica Rich on March 8, 2018. The website states that it takes 4 weeks to produce. When the shoe was ordered, the confirmation was received; however, when we would try to check the status of the shoes, Jessica Rich's website would say that our order number or name or email was not found. This scared me because I knew then that the company had taken my money.
The store was contacted numerous times to no avail. I contacted my bank and the Better Business Bureau. After the Better Business Bureau contacted them, they eventually answered. (Coincidence right?) The store clerk claims that they were going to a new system and we wouldn't be able to view the status or order of the shoes. The order number was no where to be found. After six weeks, the shoes finally arrived at the store, but were not shipped out. When asked why? The clerk responded by saying, "the company was waiting on the "glass box" to ship them in. Please note that Six weeks had already passed. I asked the clerk to please ship them without the "glass box." When the shoes arrived, just by looking at them, we knew automatically that the shoes were too small. They look like a size five shoe when we ordered a size 40 European size, which is a size 10. My daughter couldn't even put her foot in the shoe. The shoe was mis-sized. We have purchased European size shoes before and a size 40 is a 10 in ladies US size. The shoes delivered to us was definitely a smaller sized shoe. We returned the shoes.
I'm writing to warn everyone of Jessica Rich Shoes. This is a scam. The shoes do not fit. When we called to speak to the clerk, she was very rude. She kept comparing her shop to Christian Louboutin. Well, Jessica Rich is definitely NO CHRISTIAN LOUBOUTIN. When I explained to the clerk all the difficulties that we were having with the shoes, she refused to refund our money. She said that she would only send out a size 42. We told her that a size 42 probably wouldn't fit because the 2 inches wouldn't make a difference in this style shoe. She was very ugly and wouldn't help us. I had previously reported this store to the better business bureau. The clerk also mentioned that my daughter had "big feet."
We will never shop there again.
