Complaint Review: Jiffy Lube At Sears Aventura Florida - Aventura Florida

Actually, for what its worth, that engine flush service works. I bought a car that sat for over a year (it was a little project car). The oil was black. I changed it, let it run for a few and then drained it. 4qts of black oil came out. I filled with engine flush, followed directions exactly, drained and then added oil. I ran the car for a few minutes and drained the oil. It was liquid gold. I filled it back up, and drove away. That engine flush works great. ...oh and there are good Jiffy Lubes. Some are scammers, but some really strive to shine and denote all the negative images. Look, if you had a Ford (example) Escort in 1988 and the thing was a pile of crap, would you never buy a Ford again? 50/50. Either you are so sour that you hope Ford goes bankrupt, or you have some common sense and know products improve. Better example, Hyundai...they were horrible cars back when. Now, they are one of the best car companies around, but people think so negatively of them that they have no resale value. Its a shame, they are a great car company. Point is, they aren't all bad...I worked for one some time ago as an asst. manager and we NEVER had complaints (except for stupid little things - never high dollar repairs). Me and the Mgr. were both mechanics (and best friends) and we would fix any mistakes. We had the technical know-how to do so. We aalso taught

I work for both fast lube places jiffy and xpress i was a asst manager at both yes i will say that jiffy geta lot of bad press that is they are the biggest but what the press will not say is that jiffy does not put up i have to to say to who said to get a real job we have a real job. xpress lube is a rip off the managment told us to tell the customer what they what to here to get sells that is why i work there for 1 week as a asst manager i will say that i will only take my car to jiffy lube now and for fiy jiffy lube is ownd by shell oil what the news need to do is go in to xpress lube it will take to long to list all the thing i was told to do there.

Are you sure your sludge problem is with Jiffy Lube? Have you checked with the NHTSA and CAS (Center for Auto Safety) to see what other complaints have been logged by others? Toyota tried to steer Toyota owners in the direction of the oil change facilities when it was discovered that thousands (possibly MILLIONS) of its vehicles were suffering from major engine oil sludge! Was it Chrysler who told you that you had engine oil sludge? Did the service reps. there lead you to believe that this is not their problem? The reason I ask is that Chrysler customers have been reporting sludge in large numbers, just like Toyota, Volkswagen, and a few other automakers. Toyota owners report that Toyota claimed it was BAD OIL, BAD OIL CHANGE FACILITIES, BAD CUSTOMERS....but certainly NOT bad Toyota engines! It has been found to be anything but what was claimed. Over the last decade, Toyota vehicles have been gunking up with think, crude, black, SLUDGE with very low mileage (especially for a Toyota...you know the MYTH about Toyota quality!). Just don't let the automaker blame you or anyone else just because it doesn't want to take responsibility. Network with other vehicle owners to compare notes. Post about the problem here and on other car sites until the problem gets the attention it deserves. Do NOT give up your quest to get to the bottom of the real problem. Good luck! Jim Press from Toyota has joined Chrysler now. Maybe he will DO THE RIGHT THING and announce a recall for those sludge-affected Chryslers! Maybe things were just too deep over at Toyota to save face....I really don't know. Anyway, there is hope that he REALLY will put the CUSTOMER first in the engine oil sludge matter.

Well after arriving here in the US from Australia I was amazed at the amount of "quick lube" places around. Whilst trying to find a position in my field I took on a job at a Jiffy Lube. For the most I'm satisfied with my job. Lets look at a few different areas that come up here. Sludge can certainly destroy an engine. But there is more to it then that. "How Sludge Forms Modern detergent oils suspend contaminants so they do not settle on engine parts and form sludge. When the oil becomes saturated with contaminant particles new particles settle out of the oil onto the internal engine parts and form sludge. This is why it is so critical to perform oil changes before this level of contamination is reached. The only way to know if you're oil needs changing is to have an oil analysis done. Absent this, play it safe and follow the severe service interval specified in the owners manual. Remember that the contaminants come from the combustion process of the gasoline and and the air. Synthetic oil will not prevent these contaminants. Synthetics may be marginally better at suspending more contaminant particles, but not enough to prolong oil changes by much. Never attempt to clean the inside of your engine with one of those engine flush procedures that many shops try to sell. If you've been diligent about oil changes there will be no sludge. If there is a lot of sludge then the last thing you want to do is to dislodge it all at once." Watered down oil? Were you actually thinking when you typed that? You don't actually mean that Jiffy Lube add water to there bulk oils do you? The logistics of that are sheer mindboggling. To be able to do such a feat would cost far more then the money saved. Two HUGE reasons come to my mind as to why this cannot be true. 1, Water is heavier then oil. Therefore, the two liquids will not mix. An expensive additive is required to mix these two liquids together effectively. 2, An engines operating temperature is much higher then the boiling point of water. Do you want me to continue? Remove the tree from your shoulder please. Yes, I am an employee of Jiffy Lube. I am constantly on my crews case about the quality of workmanship performed. I'm the poor guy thats goes through the different oils with you and also your vehicles MANUFACTURER RECOMMENDATIONS. Trust me, they are not Jiffy Lubes recommendations, otherwise we would be telling you to flush your transmission fluid every oil change. It is based purely from your vehicles manufacturer says. Yes, it is for "extreme driving conditions" That in itself is the biggest load of BS I have ever heard. I don't anyone ever that doesn't meet one of those criteria. Start stop driving. Long periods of maintained speed. Sudden temperature changes.....the list goes on. The average detergent in conventional motor oil is burnt up around the 3,000-5,000 mile mark. So yes, it is advised to change your oil every 3,000 miles UNLESS your manufacturer says. My wifes car says 5,000 miles and does not recommend using a synthetic. At the 5,000 mile mark her car is still full of oil and appears to be in good shape. How often your oil should be changed really depends on your vehicle. Her car doesn't use a drop of oil neither does mine until I hit about 3,000 miles and then it starts using it and it is black. Another issue with Quick lube places. How long does it take to change oil in a car? 9 minutes? No way. You can't set a time limit to an oil change time. It depends on how quickly the engine drains it. When it slows to a fine drip. Then you may put the plug in. Many quick lubes places wait until it is a trickle then put the plug in. Not a drip....a trickle. Leaving a small amount of old oil in your engine. This old oil contains contaminants. This goes straight into your new oil. Hello sludge and good bye oil! This isn't rocket science as I showed in regards to water in the oil. But lets face it, if you want your oil changed by a mechanic. Then go to a mechanic. One more point of interest. If Jiffy Lube was such an appalling business as many people here are happy to say. Then how in gods name are they still in business? Perhaps its because you are wrong? Someone in this thread gave a poster a hard time because he stuck up for Jiffy Lube. Sir, you are right. That person is not knowledgeable about all Jiffy Lubes. Neither are you. Think before you type, your lack of brains cells is starting to show through.

Ray I will agree with you that in this case, the sludge was most likely the culprit of the engine failure. And yes 3000 miles is a good idea if your using that WATERED DOWN JIFFY LUBE OIL...

Bradley: Maybe the oil in the filter will save the car for a few miles, but, most filters hold a quart or less of oil. There is NO WAY that will sustain an engine for nearly 2 and a half months. Also, if you drive your car for a lot of short trips, and stop and go city traffic hitting all the stop lights, according to the owner's manuals, that constitutes severe driving conditions. So, for most city folks, 3000 mile oil changes is not out of line.

Bradley: Maybe the oil in the filter will save the car for a few miles, but, most filters hold a quart or less of oil. There is NO WAY that will sustain an engine for nearly 2 and a half months. Also, if you drive your car for a lot of short trips, and stop and go city traffic hitting all the stop lights, according to the owner's manuals, that constitutes severe driving conditions. So, for most city folks, 3000 mile oil changes is not out of line.

Bradley: Maybe the oil in the filter will save the car for a few miles, but, most filters hold a quart or less of oil. There is NO WAY that will sustain an engine for nearly 2 and a half months. Also, if you drive your car for a lot of short trips, and stop and go city traffic hitting all the stop lights, according to the owner's manuals, that constitutes severe driving conditions. So, for most city folks, 3000 mile oil changes is not out of line.

Bradley: Maybe the oil in the filter will save the car for a few miles, but, most filters hold a quart or less of oil. There is NO WAY that will sustain an engine for nearly 2 and a half months. Also, if you drive your car for a lot of short trips, and stop and go city traffic hitting all the stop lights, according to the owner's manuals, that constitutes severe driving conditions. So, for most city folks, 3000 mile oil changes is not out of line.

My other report was a mispost meant for another ripoff report titled: "Jiffy lube auto service ripoffs" But Ray I will add my two cents to a couple of your comments: True most vehicles wont go far with the oil drained, But this also depends on whether they changed the oil filter or not and how BIG it is.... If the quickie oil change place didnt change the oil filter (as alot of them dont), the old filter will still have some oil in it- If the filter is big and holds alot of oil, it can save the engine. I know because this happened to me as a kid- I drove many miles (more than two blocks)before checking my oil level, which was almost empty- But luckily my big oil filter (stock) saved the day. As to changing the oil every 3000 miles "doesnt hurt them" this can be argued, but think of it this way- If you really only need an oil change every 7500 and your getting it done every 3000, then you are getting over 2 times the chances of the hung over mechanic screwing your car up- so changing your oil ever 3000 miles actually could hurt it. I will definitley agree with you on using your local mechanic- If he's been doing you good for 30 years then theres no need to go elsewhere and take your chances with someone who just sees you as a dollar sign. Once again what I wrote earlier was really meant for a lady, but that is an easy mistake, as most of these types of reports are written by women. It is amazing (the more I think about it) that ANY guy can trust his car to a female. (theres just too much potential for disaster)

Bradley, you wrote... >>>The lady paid for an oil change, she just got an oil drain-WHICH RUINED HER ENGINE***END OF STORY!!!***<<< Re-read the original report. First, I've never met a woman named Isaac. Second, the vehicle ran without problems for 2 and a half months. If Jiffy Lube had just drained the oil and not put any in, the vehicle wouldn't have run for 2 and a half blocks. Also, maybe most cars don't need the oil change at 3000 miles, but, it doesn't hurt them. Sludge buildup is not the fault of Jiffy Lube, and as the original report stated, the engine failed due to sludge. Not a lack of oil. And, before people start accusing me of being an employee and/or shill for Jiffy Lube, I have never used a quick lube place. I use a local mechanic who has been servicing my grandparent's, parent's, aunt's, uncle's... basically my whole family's vehicles... for over 30 years.

Ricardo it is obvious that you work for jiffy lube and are only trying to put out misinformation to earn them (and yourself)money. STOP LYING TO PEOPLE...Ask any person educated about oils...They will tell you one of the oils many duties (besides lubrication) is to keep the engine clean. So when you drain your old oil and then add new (an oil change) you are in effect "flushing" your engine. So dont be telling people they need this special "flush" from jiffy lube because they dont- unless they have had the same oil in there for several years..Even then a regular oil change should do the trick. Putting that flush crap in there is only gonna cause leaks and possibly lock up there engine. And quit defending jiffy lube, we all know what kind of people work at these places. The lady paid for an oil change, she just got an oil drain-WHICH RUINED HER ENGINE***END OF STORY!!!*** When you order a pizza do you want to get AN EMPTY BOX??? The fact that jiffy lube would even try to pull such a shady defense says lots about this company. It reminds me of a story told by a teacher who used to work for the big insurance companies and got fed up. She said they made her argue against a claim made by someone who lost one of his testicles in a work accident by stating: "WELL HE STILL HAS ONE LEFT, IT STILL FUNCTIONS, WE SHOULDNT HAVE TO PAY ANYTHING!!!" I know in your native mexico ripoffs are a way of life, but we try to do better her. So now Im gonna educate some more.... READ YOUR OWNERS MANUAL most cars DO NOT NEED TO HAVE THE OIL CHANGED EVERY 3000 MILES!!! Only if your car is operated under SEVERE OPERATING CONDITIONS do you generally need this 3000 mile interval...MOST CAR COMPANIES RECOMMEND 7500 MILES. The 3000 mile farce is just put out by the oil companies and THE QUICK LUBE PLACES to EARN THEMSELVES MORE MONEY.. And the same thing about the "oil flush". YOU SHOULD NEVER NEED AN OIL "FLUSH" unless of course you are using that WATERED DOWN JIFFY LUBE OIL!!! I need no credit for this....

Laura, I dont know what past experiences you have had with Jiffy Lube, maybe they tried to sell you something you didn't want but in this case with the engine that was sludged, Jiffy Lube did what they were paid to do. I have been rebuilding engines and transmissions for the past 20 years. 11 of those in a dealership and 9 of them in my own transmission shop. Engine sludge is a result of neglect, not from 1 oil change. There are very few ways to screw up an oil change. They can either, not tighten the drain plug or filter properly, leave the filler cap off, or even forget to put oil back into the engine. Any of these problems would be noticed almost immediately. Unless this guys engine spewed out the oil right after the oil change and burned up I dont see where Jiffy Lube should be held responsible in his case. His engine failure was diagnosed as sludge....(Neglect) As a dealership technician I have had many engines and transmissions come across my bench destroyed from these Quick Lube places, mostly because inexperience on their part. And I have also rebuilt many engines that have had well over 3000 miles on an oil change and have actually had to remove the oil pan because the muddy oil would not drain out of the drain plug. I had 1 new car come in with 18,000 miles on it. It had the original factory oil filter on it and the oil I could pick up in my hands it was so thick. I do agree with you that these lube places do have lots of problems, but thats due to the company hiring inexperienced oil changers. (basically kids off the street) If some young kid off the street cant handle a simple oil change, dont ever turn him loose on an automatic transmission. Sr. Transmission builder Autotrans

I dont know who's house wife u are or i dont really care how your life is doing. But my job is "this we do so that others may live". So dont be saying that get a job or a life Because I have made sacrifices in the past so that you can live in this country safe from the enemy. Remember this, freedom is not free. It comes with a price and that price is in the expense of the lifes of my fallen brothers and sisters in this past war. So be careful in what u say and to whom you say it to. I am not in liberty to discuss what service im in or what my job is so dont ask. By the way, those comments i made about jiffy lube are just opinions. You are nobody to judge anybody just because of what they say.

Hey riccardo,get a life. Jiffy lube is the biggest rip-off and do damage cars. Just because you choose to be employed there doesn't make you an expert on all jiffy lubes. I have experienced problems with jiffy lube, and as i expected there are many other people who have experienced problems also. How can so many people, in different cities, in different states, have some kind of story how jiffy lube ruined there car? What are the same jiffy lube employees, who ruin cars,just moving from state to state? NO!! OF COURSE NOT. Jiffy lube encourages shoddy work and you are probably sticking up for them because you enjoy being spineless and cheating people. I have talked to the corporate office and they are no different from the store employees, don't want to do their job, but at payday they are standing in line. Once again riccardo, get a real job.

That slugde that has accumaleted in that engine is not the outcome of no oil change, but of not sufficiently flushing the engine. Just because the engine's oil is changed every 3000 miles or less will not gaurantee that over time that oil will in fact burn on the engine sides and slowly accumulate creating that sludge. Also, if u wait for over 3000 miles to change the oil, the burning only gets worse. Its kinda like comparing to a clogged artery eventually leading to a heart attack. Jiffy Lube does have a service for around approx eighty to ninety dollars that will run a warm solvent through your engine block that will dissolve all that burnt oil and sludge. So to be safe, have this done to your engine every 15000 miles. In the long run, this will prolong your engine's life. It is a bit expensive, but well worth it.

What's up with this? Sears has its own Auto repair center that now do the lube. Jiffy Lube leases locations in the Sears spots. They are not owned by us. What's up with this? Sears is not the one you should be putting this under.

I have heard many bad comments about Jiffy Lube over the years. I own a small fleet of GM cars. I have gone to the same 9 Minute Oil Change in Palo Alto, CA. every month for years. What I most like about 9 Minute Oil Change is I see the same employees there every month. No 18 year old employees. No employee turnover whatsoever. Is that amazing ? And they give us a volume discount every time. Years ago I asked Jiffy Lube about volume discounts and they said I would have to call their head office. No such bureaucratic runaround at 9 Minute Oil Change. They are 100% courteous and helpful - the opposite of a rip-off. Of course my advice is know who you are dealing with, and reward great service with your repeat business. >>>>> my thoughts ABOUT RIPOFF REPORT.COM I discovered Ripoff Report.com about 2 weeks ago. BusinessWeek recommended this website as most excellent. I have now read hundreds of reports on this Ripoff Report.com JOKES, JOKES > AUTO REPAIR SERVICE: FREE PICKUP AND DELIVERY. TRY US ONCE, AND YOULL NEVER GO ANYWHERE AGAIN. >Hes got low pockets and short arms. > When I give a check to a charity, I dont sign it. I want to stay anonymous. > My friend in a restaurant, Look youve paid the last 6 times, lets flip for this one. Your reports have amazed me, entertained me, humored me, scared me and educated me. I thank all of you sincere reporters. I thank and greatly appreciate the editors of Rip-off Report.com. I have great sympathy for all the consumers ripped off by every conceivable business and government agency. Dishonesty, obliviousness, and incompetence abound everywhere. But dishonesty appears to be more prevalent in some geographic areas (Mesa, Arizona?) and in some industries like auto repairs, banks, and phone companies. To be fair, in my experience, honesty is more prevalent in the USA than in most other countries. Dishonesty is rampant in many parts of Asia, especially in South Asia. More about that in another column. TRUE JOKES > Stock up and save. Limit one. > For rent: 6 room hated apartment. >Chiseler: One who follows you into a revolving door and comes out first! >Im sending you to jail for 6 months. Whats the charge? Theres no charge. Everythings free. >Moneys not everything. >Who told you that? >My boss. Rip-off Report.com validates my feelings. Rip-off Report.com makes me feel not alone. Rip-off Report.com validates my experiences - David Conlon, President, CEO, CFO, COO, Vice Pres., Chief Mechanic, #1 driver, phone answerer and head janitor, BEST AIRPORT YELLOW CAB Silicon Valley (30 miles South of San Francisco, Ca) Mountain View, CA Tel 650-852-1233 Tel 650-852-1233 I can only work 20 hours a day, so please don't call us at 3 in the morning ( Pacific Time)