- Report: #1357064
Complaint Review: JOES AV - Internet
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JOES AV
Internet, USA
Phone:
8553317166
Web:
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JOES AV ORDERED TV - CALLED AS REQ'D - TOLD NO FREE SHIPPING TO OREGON - ADDED EXTRA FEES ETC.. Internet
I placed my order for a 65" Sony TV which offered free shipping and I received an order confirmation which appeared to comply with their ad. Next day, I received an email with a phone number asking me to confirm my order; I assumed I had made a mistake in my order somewhere. I was advised that they wouldn't free ship to Oregon. I mentioned that nowhere in the order process did they exclude any state in the lower 48 and asked how much extra I would have to pay over the free shipping cost already included in the price - he came back with $199 plus 4% for insurance. I stupidly agreed to this and gave full credit card info as I was anxious to get the TV and the overall cost would still be below the average 'deals'. I then went back to their order site to confirm whether I was wrong and had missed the note regarding states that weren't eligible for free shipping - it didn't show any!! It also didn't mention compulsory purchase of insurance. I then decided I had been caught and called my credit card company who advised me to cancel the order by phone. I called the number I'd spoken to them on earlier and received a curt message that they weren't open on Sundays (they list their times including Sundays 10 -6.) The credit card bank stated they cannot cancel the payment until I receive my statement but they made a record of my call and complaint. I am now very worried, especially after reading some of the complaints against Joesav, that my credit card is probably 'out there'. I have since emailed Joesav a couple of times to cancel my order but this may not be so easy either from the things I've read. I will hopefully receive a reply to my cancellation tomorrow and will call again but it looks to be a useless exercise at this point.
