- Report: #1349142
Complaint Review: jomashop.com - Internet
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jomashop.com
Internet, USA
Web:
jomashop.com
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jomashop.com DO NOT BUY FROM THIS UNSCRUPULOUS COMPANY Internet
My husband purchased a watch for me for Christmas. He was concerned that I might not like it, so was hesitant when he spoke to Jomashop.com, but they assured him if I wasn't happy there was a 100% guaranteed refund without a restocking fee. He thought it was a no-brainer, great Michele watch, low prices and return policy that was easy and full proof. I did not like the watch and wanted to exchange for another model, but they were out of it. So we got an RMA # and returned the watch with insurance. I NEVER took the watch out of the package as I could see when I opened it that I didn't like it. We returned it just as we'd received it...literally NEVER took it out of the packaging other than to open the box and see the watch. They refused our return!
Said I'd worn the watch and now it was scratched and they couldn't resell it. I NEVER WORE THE WATCH. I NEVER took the watch out of the box so how did I scratch it when the plastic was still on the face and the band? We are going to dispute the charge through our CC company. They pulled the old bait and switch and this is how they keep their prices low I suppose. BUY from a REPUTABLE company. BUYER BEWARE with this company. So now we're out $1350! I am so upset I could scream. Customer service laughed at us when we called...yes...LAUGHED at us and said good luck getting our money back? It's our word against theirs. I am a Yelp Elite and Open Table VIP. I review companies all the time, positively because the service deserves the good reviews. TRUST ME when I tell you this is a very UNSCRUPULOUS company! Shame on you Jomashop.com for making up lies and not doing what you said you'd do when we ordered. DO NOT ORDER FROM THEM!
