Complaint Review: Jon Daniels Supervisor Expedia US Customer Service Team - Bellevue Washington

My original air ticket was purchased on-line through Expedia.com flying with Air Canada.  The flight back home to Toronto was scheduled for Mar. 25, 2020 but was cancelled due to Covid by Government order on Mar. 20, 2020.  Expedia did not contact me to advise about cancellation or to find alternate ways to get home.  I tried numerous times to contact Expedia to arrange for a flight home but was unsuccessful in reaching them and since time was running out, I paid out of pocket and flew home with Air Canada.

After I got home, I tried to contact Expedia to no avail.  It took about a month before I was able to contact Expedia and verify that it was the Airline, under orders of the Government, had cancelled my flight and that I should get a refund or credit against future travel.  I did get a document to that effect from Jon Daniels, Supervisor, Expedia US Customer Service Team on April 17, 2020. 

Please read published news below about refunding policy of the unused Airline fare due to cancellation:

 MONTREAL, April 13, 2021 /CNW Telbec/ - Air Canada said that eligible customers who purchased a non-refundable ticket for travel on or after February 1, 2020 but did not fly can now obtain a refund from the carrier by submitting a request online or with their travel agent. The revised COVID-19 refund policy covers tickets and Air Canada Vacations packages purchased before April 13, 2021 for flights cancelled either by the airline or by the customer for any reason.

"Air Canada will be offering refunds to all eligible customers whether they cancelled their ticket or if their flight was cancelled by the airline. Customers can now submit refund requests online or through their travel agent and we are committed to processing refunds as fast as possible," said Lucie Guillemette, Executive Vice-President and Chief Commercial Officer at Air Canada.

I immediately contacted Expedia.com and received the below listed confirmation from Expedia:

Confirmation from Expedia received on April 28, 2021, 8:56 p.m.

Case ID S-84852760 – Refund with Air Canada queued up on April 19, 2021.  Expect refund 6 – 8 weeks

Since I did not hear anything from them, I contacted again on July 26, 2021 and this time Expedia gave me another Case ID #:

Case ID # 221815181 – July 26, 2021

Since I did not hear anything from them again, I contacted them on Oct 06, 2021 and this time Expedia gave me another Case ID #:

Claim # 760960 – Sheela agent from Expedia.com assured me that a claim for refund has been correctly submitted on July 28, 2021 and that + 10 weeks for processing Oct.06, 2021

Since I did not hear anything from them again, I contacted again on Nov 07, 2021 and this time Expedia gave me another Case ID #: 98059764 and promised a resolution.

Contacted Air Canada numerous times, they admitted to the validity of my request and returned the upgrade cost paid directly to Air Canada for the return flight, but will not process return ticket refund of 655.80 USD since I purchased my original ticket through Expedia.com.  Expedia keeps saying that I should go to Air Canada for reimbursement.  No one will take responsibility! I used my Credit Card for the transaction and can provide documentation when necessary.

I have been cheated by Expedia.com out of 655.80 USD and not paying me back what is legally mine!  I want justice!