- Report: #968919
Complaint Review: Junglehosts.com - Internet
Reported By:
Terry -
Midland, Texas, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Junglehosts.com
Internet, United States of America
Phone:
Web:
http://junglehosts.com
Categories:
Business Rating:
(0)
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Junglehosts.com Jungle Hosts JungleHosts.com will rip you off! Beware of This Company Internet
I just want everyone to be aware of this company http://junglehosts.com. The company will lure you and and make a lot of promises that they will do for you and they will only do about 1/2 of them. Then when you email James Gorman he will refer you to Luke. Luke ask you to send them what you need done thru the ticket system. Then when you finally get mad and ask for a refund the simply tell you they will not refund cause they did a little work. There policy on there website say 100% REFUND.
Companies like this that offer a refund then refuse to give it need to be shut down and not allowed to do business. All they would have to done is follow policy given a refund and I would go on my way. By the way this was purchased 11-12-2012 so its not like it has used there bandwith and all.
Here is the email I sent as well as the response. I have over 50 emails fro him and I will be glade to share with anyone who emails me and wants to see them.
Here is a couple.
Terry Callaway [email protected] 5:07 AM (23 hours ago)to james James,
Here is the info I need. Also do I set the NS to my domain now and use the ips You sent?
1. Theme #2
2. Set Name Servers to my domain.
3. Remove Phone #
4. Set Up Live Chat (send Login ect)
5. Set up whmcs
6. Set up auto creation
7. In all plans under special features please remove FREE
Web Design and FREE Hosting Design. One of the links is http://www.125host.com/hosting10/resellerhosting.php
8. Set up contact info like sales@ Billing@ admin@ ect.
9. Please send me all Login info and passwords that you set
up.
10. Please send all instructions that I may need as well.
11. Please make sure privacy policy and TOS are set up and
there as well.
Then I got this!
james gorman 5:22 AM (23 hours ago)to me The nameservers will be custom ns1.yourdomain.com if you know how to use the ips i sent you.
if you dont know how to seth ethem from your domainname reg then use our defaule nameservers
the lists below wil lbe completed
Then when I complained that all was not done I got this and did as he said. Then the run around started!
james gorman 3:48 AM (1 hour ago)to me please meet luke online on live chat, hes there now to take any qwuestion you may have
I just want everyone to be careful with junglehosts.com as they are very misleading and when its not all done right they will refuse to issue refund per there policy.
Companies like this that offer a refund then refuse to give it need to be shut down and not allowed to do business. All they would have to done is follow policy given a refund and I would go on my way. By the way this was purchased 11-12-2012 so its not like it has used there bandwith and all.
Here is the email I sent as well as the response. I have over 50 emails fro him and I will be glade to share with anyone who emails me and wants to see them.
Here is a couple.
Terry Callaway [email protected] 5:07 AM (23 hours ago)to james James,
Here is the info I need. Also do I set the NS to my domain now and use the ips You sent?
1. Theme #2
2. Set Name Servers to my domain.
3. Remove Phone #
4. Set Up Live Chat (send Login ect)
5. Set up whmcs
6. Set up auto creation
7. In all plans under special features please remove FREE
Web Design and FREE Hosting Design. One of the links is http://www.125host.com/hosting10/resellerhosting.php
8. Set up contact info like sales@ Billing@ admin@ ect.
9. Please send me all Login info and passwords that you set
up.
10. Please send all instructions that I may need as well.
11. Please make sure privacy policy and TOS are set up and
there as well.
Then I got this!
james gorman 5:22 AM (23 hours ago)to me The nameservers will be custom ns1.yourdomain.com if you know how to use the ips i sent you.
if you dont know how to seth ethem from your domainname reg then use our defaule nameservers
the lists below wil lbe completed
Then when I complained that all was not done I got this and did as he said. Then the run around started!
james gorman 3:48 AM (1 hour ago)to me please meet luke online on live chat, hes there now to take any qwuestion you may have
I just want everyone to be careful with junglehosts.com as they are very misleading and when its not all done right they will refuse to issue refund per there policy.
5 Updates & Rebuttals
tcallaway50
Hobbs,New Mexico,
United States of America
Update: Was Offer A Refund
#2Author of original report
Wed, December 05, 2012
Update: Was offered a Refund By the CEO of Junglehosts.com. As of yet Paypal has not received anything or responded. Will Keep everyone informed.
tcallaway50
Hobbs,New Mexico,
United States of America
Refund
#3Author of original report
Thu, November 29, 2012
Soon as the charge has been refunded I will update this. As of yet nothing has been issued or posted.
Terry
james
brighton,United Kingdom
Reply to Terry from james
#4REBUTTAL Owner of company
Thu, November 29, 2012
Followup on this issue: the buyer after loosing the paypal dispute have gone directly to their bank to get chargeback. whilst the issue is still pending, we have decided to offer a full refund on this transaction to put this issue to rest. Hope this helps
tcallaway50
Hobbs,New Mexico,
United States of America
UPDATE
#5Author of original report
Thu, November 15, 2012
Pay Pal is going to investigate this again. Also credit card fraud department is as well. I have well over 57 emails from Junglehost to prove my point. Also I have notified the Trading Standards in east sussex about Junglehost behavior as well and will be filing a leagle complaint with there local authorities if this is not refunded ASAP. It is mot the money issue its the fact that this company does not do what they say, Takes your money and then cancels your account after you ask for a complaint! Ill keep you posted on updates after the legal issues is solved
james
brighton,United Kingdom
Reply to Terry from james
#6UPDATE Employee
Thu, November 15, 2012
Your post are vague and invalid, even before you bought the item from us you already started to ask for refund.
The website was setup as desired, but you had a problem, you were unable to add your paypal email address to your whmcs.
you asked me and i advised you to use whmcs.com forum, or send us a ticket for support, yuou decided to open a paypal dispute and threatened to post on all forums on the internet that we are bad.
We developed a website for you, integrated with whmcs, scripted to edit and remove some notes as you required, live chat, and 1 year super alpha reseller hosting, all for less than $100.00, you download the website and put on another host and then devise a way to get the money you paid us.
You reported us to paypal but to get your money back, but they know we have not had any dispute in our paypal account for more than 6months and we have good paypal record so they refused to give you a refund, now you posting on forum to try and get us to give you refund for work we completed.
Mr terry you are very ungrateful person.
and stop trying to edit incidents and conversation to gain some symparty online, it doest work that way, at junglehosts we have principles or working, but we dont give in to threats.
